[ale] OT: What the hell is XSS in Comcast land?

[Don Kramer]

It's EASY. I have one of the latest Arris modems myself when I went from
Docsis 2 to 3 recently myself. You just need just need to tell the tech
support person you want to put the modem in BRIDGE MODE (key phrase is
'bridge mode' so you can use it with your own router.  They can do that
online just like reseting a cable box. I did this one weekday evening
around 9:45 when I had unboxed it a few minutes earlier.  They may or may
not charge you a one time fee for putting the Arris in bridge mode, they
said on the phone to me they would, but the fee never appeared. You just
need the right tech person on the phone.

http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133


On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline <skotchman at gmail.com>wrote:

> I really think that XSS was really misnamed it should be XRS = Xfinity
> Ripoff Services.
>
> I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in their
> attempt to force me into a newer modem recently started throttling my
> downloads. They have recently upgraded internet speeds in my area and
> I'm supposed to be in the 50Mbps rate formerly 20Mbps but the RCA was
> not capable of that speed.
>
> So I went ahead and ordered from Xfinity a new one. Received an
> Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't need or
> want the WiFi as I've already have a network setup and all I wanted to
> do was hook my router up to port 1 on the Xfinity box and keep my
> existing network. I logged into the box, (default is admin/password) and
> saw a place to change password and did so using my password generator in
> KeePassX. Ok so far, I was then able to relogin with the new password. I
> then changed the SSID and WiFi passphrase again using KeePassX to
> generate that.
>
> I was trying to find where to disable the WiFi but could not, when I saw
> the Setup Wizard option. Well the 1st thing is change admin's password,
> but I already did. Xfinity don't give a crap you must change the
> password NOW!!!, no backing out safely either. Well I did but forgot to
> save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN' BOX!!!!!
> Okay so that part is my screwup, but the default is to leave the
> LAN/WLAN wide open with uPNP Enabled, full access to my network from the
> outside. I hadn't found where to change that yet before the password 2nd
> change.
>
> Okay so I hit the reset button in the back, no change unable to get back
> in. Did it again holding it for 5 sec. same, again for 10 secs, same,
> pulled plug and held in reset while plugging back in (no internal
> batteries, they're now extra), still the same.
>
> I go online and chat with support, and she was unable to get it fixed
> and she tried 3 times to reset the WiFi to off but was not able to do
> it. She referred me to XSS. After spending about 20 minutes pushing
> buttons to get to different menu levels, I finally got a live person, at
> least I think he was alive, he sounded like he was a million miles away
> and was talking through a pillow. Ok I admit I may be a little hard of
> hearing, ok I am hard of hearing,(wife is standing over shoulder and is
> correcting me), but even she could barely hear this person.
>
> He then had to bump me up to another person, who also I had trouble
> hearing. But for them to help me reset my password they wanted $79.99 on
> my credit card. and then I was forced to have to sign up for support
> contract at $14..99/month, and they would then go in and configure my
> entire ntwk, each PC and printer. I would of course have to be using
> MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I told him
> I didn't need continual support for my equipment I just want to be able
> to get the password reset to default so that I could change it myself
> and to disable the WiFi. Total bill would be $$175.00. I told him where
> to stick it and hung up.
>
> I have also tried to reactivate my old box and they can't do it, or say
> they can't.
>
> Scott C
> --
> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
> and God only knows who else!!!!!!!!!!!!!!!!
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-- 
Don Kramer
donkramer at gmail.com - email / 404-213-7738 - cell
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