[ale] Atlantic Nexus contact?

[James Sumners]

Finally got in touch with them tonight. I was getting a ridiculously
bad sync rate. Did a dirty hack on a filter and installed it into the
NID, but I still have a lot of noise. They added a "noise profile" to
my line so that we can see how it works for the next few days. But I
also need to get a better soldering iron so that I can do a better job
with my filter mod.

But, yeah, I concur that they seem to be on the way out. Which really
sucks. The only "broadband" I can get is DSL, and I really don't want
to have to get AT&T.

On Wed, Oct 17, 2012 at 8:07 PM, Jim Lynch
<ale_nospam at fayettedigital.com> wrote:
> On 10/17/2012 08:53 AM, James Sumners wrote:
>> It's the second time in the past 3 months (or thereabouts) that I've
>> had connection problems and couldn't get anyone on the phone. It
>> didn't matter what option I chose, support or sales, or which number I
>> called, AtNex or Net2Atlanta, it all essentially went straight to
>> voicemail. The first time, I left a message and it was never returned.
>>
>> So I'm just as concerned as you for that very reason -- I don't want a
>> repeat of SF.
>>
>> I eventually did get synchronized last night. So maybe they were just
>> off trying to resolve a problem. But there should still be someone
>> answering the phone.
>>
>>
> The last few times I've had to call them, it went to VM.  Most of the
> time they called back eventually however the time(s) they didn't the
> problem eventually resolved itself.
>
> I'm not worried yet, but as they lose business to ATT and Comcast I
> suspect they will go away.
>
> Jim.


-- 
James Sumners
http://james.roomfullofmirrors.com/

"All governments suffer a recurring problem: Power attracts
pathological personalities. It is not that power corrupts but that it
is magnetic to the corruptible. Such people have a tendency to become
drunk on violence, a condition to which they are quickly addicted."

Missionaria Protectiva, Text QIV (decto)
CH:D 59