[ale] Western Digital Rocks!

James Baker jimbakerforlinux at comcast.net
Sun Mar 25 07:48:38 EDT 2012


On 03/24/2012 08:41 PM, Doug Hall wrote:
> Just wanted to post a positive experience with Western Digital
> Customer Service. I had a WD1002FBYS 1TB Enterprise SATA drive that I
> had bought in January of 2010 to have an IO problem, according to a
> SMART report that my NAS system warned me about. The drive has a five
> year warranty, so I knew I was covered. I got Enterprise drives just
> for this type of thing. I knew they would run a lot, so I decided not
> to lowball the two drives which occupy my RAID1 NAS.
>
> Anyway, Western Digital couldn't be easier to deal with. I used both
> their web site, and called customer support during the swap. Both are
> good. I could actually understand the support rep. :-) They sent me a
> new drive, which is actually better, with a 64MB cache, vs. the 32MB
> cache on my original drive. It came two day air. Easy breazy. I just
> secure-wiped the old drive, and sent it back to them in the packaging
> they sent me. They even made it easy to buy a discounted UPS packing
> label, so all I had to do was drop it off at a local Office Depot.
>
> I was surprised to get the error to begin with, because it was the
> first time that I can remember having any trouble with a Western
> Digital Drive (and I've bought my share of them over the years). It
> didn't crash, by the way, it was still functioning - just reporting a
> SMART error. Anyway, it's good to know they have good support. If they
> keep this up, I will never buy a different brand of drive.
>
> Doug Hall
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I may be stating the obvious here, but you should copy WD head of 
customer service (or whatever C-level person that is...) on this.


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