[ale] OT: ISP

[Jay Lozier]

On 01/17/2012 02:38 PM, Ron Frazier wrote:
> Hi Asher,
>
> I have Comcast 15-16 Mbps down / 3-4 Mbps up service (part of the 
> internet, catv, phone bundle).  They're not cheap, but I really like 
> it.  I usually get 20-22 Mbps down.  Cable internet is almost 
> universally faster than DSL as far as I know.  If you could pony up 
> the extra $15 / month (final price difference) for that, that's what 
> I'd do.  Of course, if you can't afford it, you can't.  I'd do 
> anything I possibly could to avoid dealing with AT&T.  I fired them 
> years ago when they bought out Cingular wireless and I've been glad I 
> did.  Of course, ALL the mega corporations have more customers than 
> they can handle when problems occur.  In either case, expect to make 
> numerous calls and spend hours on the phone talking to someone if 
> something goes badly wrong, which is rare.  If you're lucky, the 
> person on the other end of the phone will speak English.  I will say 
> this, the front line tech support at Comcast is accessible 24 hr / day 
> (at least the catv people are), usually get you off hold within 10 
> minutes, generally speaks English, and are usually friendly.  Just 
> don't be afraid to ask for escalation if they cannot solve your problem.
>
I have Comcast also and have used their tech support. They were very 
good about coming when then said and resolving the problems. If the 
problem was their equipment it was replace. The Internet side speaks 
English and is available 24/7.
> Sincerely,
>
> Ron
>
> On 1/17/2012 8:47 AM, Asher Vilensky wrote:
>> Hi all,
>>
>> Let me start by saying that I'm a cheapskate when it comes to 
>> "luxury".  In the mail below I'm talking about internet only - not 
>> plus-TV-and-phone packages (TV still through the air; phone will be 
>> voip soon, I hope).
>>
>> I've been using DSL 3.0MB (from Atlantic Nexus) for a long while 
>> now.  But the needs of the family changed, while I stayed the cheap 
>> guy that I am.  I would gladly upgrade to DSL 6.0 or even 12, but the 
>> problem is that there's an infrastructure bottleneck for my street 
>> that wouldn't allow for it.  3.0 is the max.  (I'm not sure I 
>> understand this, but every provider I contacted gave me the same 
>> answer.)  That leaves me with cable, U-verse, or Clear-like providers.
>>
>> >From what I can see my options are between Comcast cable 15.0 ($30 
>> for 6 months; $45 for next 6; $63 thereafter....too expensive for my 
>> taste, plus their sales person lied to me) or U-verse (internet only) 
>> 12.0, which is a LOT more affordable - $30 for 12 months; $48 
>> thereafter.  So as much as I hate AT&T, it looks like my best option, 
>> considering I'm paying $37-39 for my current 3.0 MB.
>>
>> Any of you have any input to further educate me here?
>>
>> Thanks.
>>
>>
>> -- Asher
>
> -- 
>
> (PS - If you email me and don't get a quick response, you might want to
> call on the phone.  I get about 300 emails per day from alternate energy
> mailing lists and such.  I don't always see new messages very quickly.)
>
> Ron Frazier
>
> 770-205-9422 (O)   Leave a message.
> linuxdude AT c3energy.com
>
>
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-- 
Jay Lozier
jslozier at gmail.com

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