[ale] Outsider contact to bellsouth.net

[Scott Castaline]

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On 02/13/2012 06:21 PM, JD wrote:
> On 02/13/2012 02:29 PM, Scott Castaline wrote:
>> Anyone know of contact # to bellsouth.net/att.net? for 
>> non-members/account holders? Someone has hijacked my uncle's
>> email address and is sending spam galore for cheap drugs from
>> Canada. I find this very distasteful as he passed away last May
>> and He was a WWII war hero with the Flying Tigers. I have tried
>> the approach of the "Contact Us" link on att.net but that seems
>> to be for account holders only. Anyone have any other contact
>> info that they can share. I'd like to put an end to this. My aunt
>> and cousins are completely in the the dark on this matter, so I'm
>> taking it upon myself to correct this.
> 
> 
> If his email address is was the primary for the DSL account and it
> has been compromised, it is more difficult. The family DSL account
> password probably needs to be changed. If your family members can't
> do it themselves and you can't be "on premise" to help them, then
> AT&T will happily roll a technician to re-setup the DSL connection
> and update all the back-end systems settings.
> 
> Someone in the service location will need to be involved. 
> _______________________________________________ Ale mailing list 
> Ale at ale.org http://mail.ale.org/mailman/listinfo/ale See JOBS,
> ANNOUNCE and SCHOOLS lists at http://mail.ale.org/mailman/listinfo
I was afraid of that. When I spoke to my aunt a while back she was
totally clueless about the account. My Uncle was the one and only one
who used it. From what I can gather it is not currently being used.
She couldn't even tell me how he connected or with what. She thought
he was still doing dial-up, but I wouldn't hold my breath on that one.
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