[ale] OT Comcast cable fanout question

[Pete Hardie]

Seconded about the techs - The self-install phone support was not great,
but the guy who came out to the house after a week of dropped connections
was on the ball - got levels outside and inside and added an amp without
any BS

Pete Hardie
--------
Better Living Through Bitmaps



On Mon, Dec 10, 2012 at 9:07 PM, Ron Frazier (ALE) <
atllinuxenthinfo at techstarship.com> wrote:

>
>
> Jim Lynch <ale_nospam at fayettedigital.com> wrote:
>
> >On 12/10/2012 04:54 PM, Jim Lynch wrote:
> >> I have a simple 3 way splitter for my 3 TVs.  I'd like to dump DSL
> >and
> >> go to a cable modem but I'm concerned about splitting it one more
> >time.
> >> Should I be?  If I pay them to install it, will they take care of it
> >> if there is a problem?  Is there a decent powered splitter that would
> >
> >> work?
> >Hey, thanks a bunch for all the information.  I will admit that Comcast
> >
> >has been much more helpful WRT cable issues and installs in recent
> >years.  I'll see if I can talk with someone there that might understand
> >
> >my issues.  I'll first try to let them solve the problems if any before
> >
> >I purchase my own amp.
> >
> >Thanks,
> >Jim.
>
> Assuming you're not violating any terms of service by what you're adding,
> they should be able to dispatch a tech to get you set up and measure all
> your levels, etc.  One more thing I thought of.  The first level telephone
> support people usually are not too privy to technical details.  They run
> you though a flowchart of simple diagnostics and troubleshooting.  If their
> tech installs your cable modem, he will make sure it's getting plenty of
> signal and can advise you on the status of your other tv circuits, if he
> knows what he's doing.  Most of the techs I've encountered have been both
> knowledgeable and helpful.  If you're talking to someone on the phone and
> you're not getting the help you need, ask to be transferred to a manager or
> other support person or ask to escalate the problem to the next level of
> support.  Eventually, you'll find the right connection to get help.
>
> Sincerely,
>
> Ron
>
>
>
> --
>
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>
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>
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>
> Ron Frazier
> 770-205-9422 (O)   Leave a message.
> linuxdude AT techstarship.com
>
>
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