[ale] How do people deal with RHEL?

[gene.poole at macys.com]

I think everyone has overlooked Red Hat's true function.  Their true 
function is selling support.  They don't sell you software (if you exclude 
JBoss and RHDS), just support.  It's impossible to sell support with a 
included piece of software that may not be 100% compatible with the 
designated Linux kernel and make money.  The fewer calls to the RH Support 
Center, the less money they have to pay the support engineer's above their 
base pay.

You want 1 additional package and I want another additional package, after 
awhile you've got Fedora... And I'm not saying anything is wrong with 
fedora. A business buys Red Hat for stability and knowing that a support 
site is there to help when one of the included packages breaks.

It seems we aren't looking at Red Hat as a business like the ones we work 
for. Red Hat and other businesses make money by selling their product at 
what the market will bear and keeping the 'cost of doing business' as low 
as possible.

Thanks,
Gene Poole
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