[ale] Asterisk for

[Ben Coleman]

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I'd like to pick the brains of some of the Asterisk admins here.

We're looking at setting up a PBS for our work situation, where most of
of work out of our own home offices.  We'd like something where the call
comes in (over some kind of VOIP line), goes into a call tree, and call
the appropriate person (as my business partner puts it, 'The automated
answering system should be able to take (eventually; but not immediately
required) IVR and (immediately) touch tone directives from the caller,
poll available lines and route the call to earliest available company
representative, that would authorized to take the stated "call type"').

Would Asterisk work for this?  Particularly, would Asterisk running on,
say, a Linode slice work for this (we'd rather not have this sitting
behind one of the DSL lines at someone's home).  Would some other open
source PBX software work better?

To add spice to this, my business partner has said we'd like to have
something where, rather than pumping all calls through the PBX for the
duration of the call, somehow the call would instead be re-routed so
that once a target phone has been selected, the call would go direct
from the caller to the target phone, without the PBX being in the
middle.  I'm not even sure if the telephone system allows such a thing.
 Thoughts?

Ben
- -- 
Ben Coleman oloryn at benshome.net | For the wise man, doing right trumps
http://oloryn.benshome.net/     | looking right.  For the fool, looking
Amateur Radio NJ8J              | right trumps doing right.
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