[ale] Ubuntu One music store is a disaster!

[David Tomaschik]

On 04/19/2010 07:47 AM, Jim Philips wrote:
> I am now on Ubuntu 10.04 Beta 2. I was thinking the Ubuntu One service
> was a cool idea, because it allows you to buy songs directly from
> Rhythmbox. Well, the experience has not been good. I understand about
> betas and all of that. But services that take your money ought to work
> right, beta or not. Yesterday, I bought seven songs through the Ubuntu
> One music store. After I sent my credit card details, Rhythmbox showed
> a message next to each song, saying: "Transferring to your Ubuntu One
> storage."
<snip>
>
> Maybe it's just me, but I don't think this loosey-goosey beta thing
> translates well to the world of financial  transactions. I think
> Canonical ought to pull this service until they can resolve the bug.
> Or at least give people a reliable way to get all of the music they
> paid for. Right now, nobody can tell me how to do that. And that's
> supposed to be okay.
>
As stated in the relevant bug [1], you can contact 7digital customer
service for a refund if you'd like to.  I'm currently waiting on a
half-dozen tracks or so, and I'll be waiting until the issue is resolved
(or about another week) for my songs.  It is a beta service, I signed up
for it knowing it was a beta service, and betas have bugs.  I can't
think of a good mechanism for fully testing the U1MS without having
paying customers, unless it were limited to free Creative Commons music
or something similar.  I will say that I feel they could've worked on
the bug somewhat faster, but it looks like it'll be resolved soon.  I
intend to continue shopping at U1MS to support Canonical (and the prices
and selection are excellent).

[1] https://bugs.launchpad.net/rhythmbox-ubuntuone-music-store/+bug/551755

David
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