[ale] DSL woes

[Lightner, Jeff]

Windstream is the greatest telecom ever.

*quickly pushes Windstream stock certificates under pile of papers on
his desk*

Seriously though - the story at DSLReports suggests the supposed Google
toolbar hijacking had to be an accident.   (Maybe on the theory nobody
would be stupid enough to do something that blatant?)  It also says they
were implementing a fix.

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
Adrin
Sent: Monday, April 05, 2010 9:12 PM
To: Atlanta Linux Enthusiasts - Yes! We run Linux!
Subject: Re: [ale] DSL woes

Thanks
I have had people ask me about the business class.  And I just didn't
know.  I knew residential wasn't that great and the 25 GB cap bothered
me. 

Funny Part: AT&T has been the flip side. If you think residential
support is bad. You can get some really bad business support. A service
guy will come out replace a DSL modem and leave is an example. 

On that note I see windstream was busted on dslreports. 


On Wed, 2010-03-31 at 15:35 -0400, Michael B. Trausch wrote:
> On 03/31/2010 10:32 AM, adrin wrote:
> > AT&T is playing with a lot of stuff as of late. Putting us on spam
> > filled Yahoo mail severs is just one.  Really sucks when the only
> > other option is concast (Actually saw that on a van once and wasn't
> > able to get a picture.)
> 
> I have mentioned this before, but Comcast's residential services,
while 
> they may be alright for many, are far from ideal.  Between the 250GB
cap 
> that they have on its usage and the idiot front-line technical support

> (excluding the "Twitter team"), residential service stinks.
> 
> I have to say (again) that I'm *still* absolutely impressed with the 
> Business class service.  If I have a problem, they fix it.  If I have
a 
> question, they answer it.  If I have a complex routing issue, there
are 
> people that I can call who actually know what the bloody hell I'm 
> talking about.  I don't need my passwords reset or to be told how to 
> check my inside wiring, thanks very much.  I do my best to avoid
calling 
> in in the first place, including making sure that the wiring is in as 
> good a condition as it can be with my limited ability to validate the 
> wiring.  I can't do signal checks because I don't have the equipment, 
> but I can certainly make sure that the wires are snug all the way out
to 
> the incoming line from CC.
> 
> The people in Business are great.  And even if you're on residential,
it 
> can suck less: the "Twitter team" of Comcast people who, as I
understand 
> it, work at/for the headquarters, are actually quite nice people and 
> know what they're talking about and can get things done.  I quite
often 
> have less than a 1 hour turnaround on issues that can be fixed quickly

> when I get in touch with them.  (In fact, it's become my preferred
means 
> of technical support!)
> 
> 	--- Mike
> 


_______________________________________________
Ale mailing list
Ale at ale.org
http://mail.ale.org/mailman/listinfo/ale
See JOBS, ANNOUNCE and SCHOOLS lists at
http://mail.ale.org/mailman/listinfo
 
Proud partner. Susan G. Komen for the Cure.
 
Please consider our environment before printing this e-mail or attachments.
----------------------------------
CONFIDENTIALITY NOTICE: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, any disclosure, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender that you have received the message in error, and delete it. Thank you.
----------------------------------