[ale] [OT] DSL and latency

[Tim Watts]

I hear you brother. EXACT same scenario. In fact, once when I did manage to 
convince them it wasn't my local wiring they told me that /I/ had to make 
arrangements with the local phone co to get it fixed! Should have dumped them 
years ago.


On Thursday 01 October 2009 10:23:19 am krwatson at cc.gatech.edu wrote:
<snip/>
> 10. I still get no help and the only way to get them to escalate the call
> is to get very very very irate. Did I mention they won't escalate the call
> unless I get irate. Very very very very irate. I don't get this. He can't
> fix the problem so he does what? Wait for it. Nothing.
>
> 11. They promise somone will call me back.
>
> 12. No one calls me back and the line mysteriously goes back to 23ms ping
> times within 30 minutes of my tech support call. Sometimes for a few
> months.
>
> 13. Lather rinse repeat at 1.5 to 2 hours per tech support round.
>
> I suggest you do what I'm going to do and dump them for Atlantic Nexus. It
> breaks my heart because their service was so good when they were
> Mindspring. I guess all things pass with time.
>
> P.S. - Earthlink if you are listening (I really doubt it)? When you tick
> off an IT professional they will tell all their IT professional friends who
> then tell the hundreds of regular computer users they support to avoid your
> company's services like a bad rash. One IT pro equals hundreds of regular
> users and I know a lot of IT pros.
>
> I feel so much better now,
> keith

-- 
Most modern calendars mar the sweet simplicity of our lives by reminding us 
that each day that passes is the anniversary of some perfectly uninteresting 
event.
 -- Oscar Wilde