[ale] One email address, multiple users

[PairOfTwins]

Mike:

If they don't have much in the budget, this dragging emails to folders 
idea sounds like a quick but effective solution.

I'm unclear on where the outgoing emails would end up.  Could each 
"Inbox" have a corresponding "Sent" folder?

Thanks,
Tom
===========================
Michael H. Warfield wrote:
> On Tue, 2009-11-17 at 21:28 -0500, PairOfTwins wrote: 
>   
>> Gang:
>>     
>
>   
>> A local business takes orders online (about 150 per day, each order a 
>> separate email) and processes them from 1 workstation.  They'd like to 
>> have 3 workstations processing that same batch of incoming emails.  The 
>> goal is for each user to see which emails had been responded to, and 
>> process only the ones that hadn't.
>>     
>
>   
>> My basic approach would be an IMAP setup.  Any better idea?  More 
>> sophisticated solution?
>>     
>
> Honestly...  IMAP is a great idea, but...  You should make queue's (IMAP
> folders) for each person.  Each person grabs a message and pulls it into
> their queue and then they are responsible for it.  Otherwise, it will
> just become too intractable trying to depend on read and responded to
> flags.  If they fail to handle it, that's a problem but, at least, you
> know who claimed it.  The alternative is a dispatcher who routes
> messages to the queues and assigns them out.  Just doing it in a single
> IMAP mailbox as a free for all is going to be a mess.
>
> Not saying IMAP is the best idea here (but for small operations it very
> well might be) but if you want to use IMAP, this is how I would do it.
>
>   
>> Tom
>>     
>
> Mike
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo
>