[ale] OT: a question on cable connections

[Scott]

Jim Philips wrote:
> Apparently, the magic trigger is calling to cancel your account. I 
> tried that. They asked if there was anything they could do. My 
> response was:
>
> "Yes. Get me a tech support guy who can troubleshoot line problems and 
> is willing to tell me what he is doing to solve the problem. 
> Otherwise, cancel the account."
>
> They could see that a guy checked my line yesterday, but he didn't 
> leave any notes whatsoever. I explained how that isn't exactly 
> troubleshooting. So, today, they are promising a person will come and 
> reprovision the line or do whatever is needed to make the DSL 
> connection stay up. The lesson is: Never spend more than five minutes 
> on the call center tech support crew. All they know how to do is tell 
> you to restart your modem. I'll let people know if I actually have a 
> stable connection by the end of the day.
Actually they work from a script on their PC screen. I used to work for 
a company that made systems for call centers and everything was 
scripted. Our own first level support used the same system to work with 
end-users. This allows for someone with minimal tech knowledge to work 
the position. Translation = Cheap Labor.
>
> On Tue, Jun 2, 2009 at 8:05 AM, Jeff Lightner <jlightner at water.com 
> <mailto:jlightner at water.com>> wrote:
>
>     He's saying he wants to replace his DSL with Cable.
>
>     -----Original Message-----
>     From: ale-bounces at ale.org <mailto:ale-bounces at ale.org>
>     [mailto:ale-bounces at ale.org <mailto:ale-bounces at ale.org>] On Behalf Of
>     Geoffrey
>     Sent: Tuesday, June 02, 2009 7:32 AM
>     To: Atlanta Linux Enthusiasts - Yes! We run Linux!
>     Subject: Re: [ale] OT: a question on cable connections
>
>     Jim Philips wrote:
>     > I'm at the end of my rope on getting naked DSL to work from
>     AT&T. So,
>     I
>     > have a question on cable connections: Is it best to hook up my cable
>     > modem to a separate jack from my television? Or should I use the
>     same
>     > jack and have a splitter? If so, what kind of splitter? Where
>     would I
>     > get it?
>
>     I'm confused.  You mention cable and TV, dsl should be coming in on
>     copper.  What does your TV have to do with it?  Or are you talking
>     about
>
>     power???
>
>     >
>     > AT&T has been absolutely useless in solving the problems that arose
>     > since I went to naked DSL. I have had two visits from
>     technicians who
>     > looked in the house and tried stuff, but nothing changed. They
>     told me
>     a
>     > taeh was coming to check the box outside the house. They now say he
>     came
>     > (I never saw him) but nothing has changed at all. The connection
>     drops
>
>     > every twenty minutes or so.
>     >
>     >
>     >
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>
>     --
>     Until later, Geoffrey
>
>     Those who would give up essential Liberty, to purchase a little
>     temporary Safety, deserve neither Liberty nor Safety.
>      - Benjamin Franklin
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