[ale] OT: a question on cable connections

[Jim Philips]

Apparently, the magic trigger is calling to cancel your account. I tried
that. They asked if there was anything they could do. My response was:

"Yes. Get me a tech support guy who can troubleshoot line problems and is
willing to tell me what he is doing to solve the problem. Otherwise, cancel
the account."

They could see that a guy checked my line yesterday, but he didn't leave any
notes whatsoever. I explained how that isn't exactly troubleshooting. So,
today, they are promising a person will come and reprovision the line or do
whatever is needed to make the DSL connection stay up. The lesson is: Never
spend more than five minutes on the call center tech support crew. All they
know how to do is tell you to restart your modem. I'll let people know if I
actually have a stable connection by the end of the day.

On Tue, Jun 2, 2009 at 8:05 AM, Jeff Lightner <jlightner at water.com> wrote:

> He's saying he wants to replace his DSL with Cable.
>
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
> Geoffrey
> Sent: Tuesday, June 02, 2009 7:32 AM
> To: Atlanta Linux Enthusiasts - Yes! We run Linux!
> Subject: Re: [ale] OT: a question on cable connections
>
> Jim Philips wrote:
> > I'm at the end of my rope on getting naked DSL to work from AT&T. So,
> I
> > have a question on cable connections: Is it best to hook up my cable
> > modem to a separate jack from my television? Or should I use the same
> > jack and have a splitter? If so, what kind of splitter? Where would I
> > get it?
>
> I'm confused.  You mention cable and TV, dsl should be coming in on
> copper.  What does your TV have to do with it?  Or are you talking about
>
> power???
>
> >
> > AT&T has been absolutely useless in solving the problems that arose
> > since I went to naked DSL. I have had two visits from technicians who
> > looked in the house and tried stuff, but nothing changed. They told me
> a
> > taeh was coming to check the box outside the house. They now say he
> came
> > (I never saw him) but nothing has changed at all. The connection drops
>
> > every twenty minutes or so.
> >
> >
> >
> ------------------------------------------------------------------------
> >
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>
> --
> Until later, Geoffrey
>
> Those who would give up essential Liberty, to purchase a little
> temporary Safety, deserve neither Liberty nor Safety.
>  - Benjamin Franklin
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