[ale] [OT] Help with burning recovery disks from HP

[Robert Reese~]

> I had tried this many times before my original posting, but today I
> made a more aggressive attempt. In one of many attempts today, I
> reached a recovery dialog box that I had not seen before and that
> did not respond to the PS2 keyboard or mouse. (Inserting a USB
> mouse and keyboard did not help at this point.) Many other attempts
> terminated in a blue screen (not BSOD) similar in shade to that
> seen as a background to the dialog box, though I cannot say with
> certainty that it was the same shade. In these cases, I had control
> of the mouse with both a PS2 and USB mouse. While the response to
> the Esc key (boot menu) and F10 key (setup) are pretty
> deterministic, it seems like the response to the F11 key is random.
>
> I'd welcome any thoughts on what sort of incantation coupled with
> pressing the F11 key might get me to the recovery dialog with a
> working mouse.
>
>> Also, what model HP?
>>
> It is an HP Pavillion a6228x


It sounds like you have a hardware problem.

That machine should still be under warranty, so contact HP and let them walk you 
through the steps they'll require.  They'll make a determination, and probably 
either send you a brand-new harddrive preloaded or have you send the machine 
back to them in the box they'll ship to you.  They'll pay for shipping both 
ways.

Phone: 800-474-6836

HP Support Chat: 
https://wimpro2.cce.hp.com/ChatEntry/Chat.aspx?productOID=3623529&productLine=6J
&productSNI=hppavilion3623523&productName=HP+Pavilion+a6228x+Desktop+PC&productC
ategory=12455&SCOID=82702&h_cc=us&h_lang=en&lc=en&PSOID=3548186&lang=en&cc=us


If your friend really doesn't need the data, just set her up with a loaner until 
it gets back or the replacement drive arrives.

;c)

At this point that really is the best way to go.

Cheers,
Robert~