[ale] external monitor & automated refund request for Comcast or other services

[David Tomaschik]

I would seriously doubt such a framework/service exists.  If Comcast
were to discover it, I imagine they would simply disallow refunds made
via that process.  I haven't looked, but it's probably a violation of
the ToS.  Not to mention that the only way I know of to request a refund
is to call them and talk to a person.

Can you clarify what you mean by "automating the refund process for all
subscribers"?

David



Jerry Yu wrote:
> They don't care at present, because they get to keep your money either
> way. They may start to care, if subscribers request refund /en masse/,
> with the help of an automated framework/service.
>
> Just to clarify, my question were
>
>     * whether such a 'by the subscriber and for the subscriber' 
>       framework/service already exists. 
>     * If not, assume Comcast "API" or "UI" for refund won't ever
>       change, how can one go about automating the refund process for
>       all subscribers
>
>
>
> On Jan 11, 2008 9:06 AM, David Tomaschik <ozone at webgroup.org
> <mailto:ozone at webgroup.org>> wrote:
>
>     I guess the question is: why on earth would Comcast want to make it
>     EASIER for customers to get refunds?  They'd want to do anything they
>     can to KEEP the money.
>
>     David
>
>
>     Jerry Yu wrote:
>     > My comcast connection went down twice this week.  (frustration!).
>     >
>     >     * They doesn't seem to have end-to-end service monitors, since I
>     >       was on the phone and told no outage in my service area,
>     >     * Worse, for acknowledged outages, Comcast doesn't automate
>     >       refunding customers in the affected service area.
>     >
>     > To "encourage" them to improve the up time, I think it'd be nice to
>     > automate the outage->refund process.  I reckon that, if  enough
>     people
>     > (I'd be happy with >=30%) send in their refund request through an
>     > automated framework/service each every time an outage happens, that
>     > ought get their attention.
>     >
>     > Is there such thing exist already? If not, how one be implemented,
>     > assume Comcast's "API" for refund doesn't change. This meant to be a
>     > technical question, not invitation for 'yeah, mine was down too'
>     echo.
>     >
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