[ale] OSS support software

[Robert Coggins]

We did it this way:

	setup a company mailbox for support at company.com
	Give it IMAP access, you can use pop too
	setup the email informaiton in the eventum admin
	set up a cron job for the download script in the misc folder of eventum

I believe there is some good information on setting this up in the docs
for eventum.  If you have more specific questions feel free to write me
offline.  I can't remember all this completely, it has been a while, but
I can look it up.

Robert

Christoper Fowler wrote:
> Robert Coggins wrote:
>> I like eventum a lot.  We used it at my last job and I spent a bit of
>> time adding to it for our own needs.  IRC support is fantastic as you
>> have direct access to the lead developer.
>>   
> 
> I'm trying to get my head around how eventum does email. 
> I'm looking for a way that customers email an account
> <support at company.com> and a ticket gets issued immediately.  We
> then converse over that ticket with the history going in the database.
>> Robert
>>
>> Christoper Fowler wrote:
>>   
>>> Warren Myers wrote:
>>>     
>>>> There was a long set of answers to a similar question on 
>>>> Stackoverflow: http://stackoverflow.com/questions/114007/free-supportticket-software 
>>>>
>>>>
>>>>       
>>> The wiki page is amazing.
>>>
>>> Right now I'm testing out Eventum.
>>>
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