[ale] Speaking of AT&T DSL - OT Foreign support

[Jeff Lightner]

Funny about the language stuff.  Yesterday I had occasion to call
CheapTickets.com and 2 of the 3 people I spoke to had Eastern European
or Russian accents.  I'd rather expected to find foreign support as
their response to an earlier email had made it clear they didn't
understand the original question.   All this was rather amusing to me
because their web site insists on having all transactions from the US.
However, it was refreshing to be speaking to confused and confusing
Europeans rather than Asians for a change.  :-)

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
jtholmes
Sent: Thursday, December 13, 2007 7:55 AM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] Speaking of AT&T DSL

I use to work for AT&T and we had great services at that time
(not because of me but because we were just a Great Company).
Now I occasionally find that my DSL is down for no particular
reason (even more often than with BS). Also, if you can get
someone on the line that can speak correct and understandable
english you simply jump for joy.

In a related service call to my companies support chain a person
asked me for a pos-tel code. I finally had her put the supervisor on
the phone and he said she wanted my Zip code. Such is the
problem we face with foreign support personnel.

 However, I find that
the entire supply/support chain in slowwwwwwly   falling apart,
no matter what the service or product is.
jt

Calvin Harrigan wrote:
> Geoffrey wrote:
>> I recently was helping a friend with a problem with her computer.  It

>> seems that when AT&T took over her Bellsouth account she got a new 
>> security package called AT&T Internet Security. She couldn't get the 
>> firewall to work, so I told her I'd look at it.
>>
>> The first AT&T person (very difficult to understand) I spoke to tried

>> all kinds of things to get it to work.  Finally we uninstalled it and

>> then tried to download it to reinstall it.  I was then informed that 
>> I would not be able to download it unless I was on an AT&T DSL line.
>>
>> I took the computer over to my mother-in-laws house where she has 
>> AT&T dsl, started my second conversation with another (difficult to 
>> understand) AT&T person.  Still could not get it to work.  He 
>> suggested reinstalling the operating system.  Right.
>>
>> I ended up reinstalling the operating system for other reasons, so 
>> contacted AT&T yet again.  This time I asked the person where she was

>> located (because she was very easy to understand).  She was in 
>> Florida.  I shared with her the problems I had with the AT&T Internet

>> Security application as well as the time I'd spent trying to get it 
>> to work.  She said:  "Can I be frank with you?"  I said "Please do."

>> The bottom line is, she told me they were having all kinds of 
>> problems with this application and recommended that I remove and 
>> install something like AVG Internet Security.  I told her I would 
>> kiss her if I could.
>>
>> Beware AT&T Internet Security...
>>
>
> That's good advice for any ISP.  Don't install their software!!!
> If you can't just setup DHCP and get net access it's time for a new
ISP.
>
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