[ale] Comcast HSI was Re: 10M service

[Michael B. Trausch]

On Fri, May 26 2006 16:34, Joshua Kite wrote:
>
> I'm at the southern end of Ashford Dunwoody, between Peachtree and
> Clairmont.  Our neighborhood email group is filled with more complaints
> about Comcast HSI than anything else.
>
> The Comcast people we've talked to (all the way up to a regional VP) seem
> to be unaware that problems exist, much less that they seem to be caused
> by their own people.
>
> Could we get a show of hands of who and where have had similar problems
> w/ Comcast?  This isn't a bitch session as much as it is looking for a
> pattern.  If everyone in Atlanta is having random cuts in upload speed,
> then it's surely not the cable on my street (which the local supervisor
> acted like it was).
>

Interestingly enough, we have problems in Decatur, too.  Just seems to be 
part of what one has to put up with.  Our connection drops randomly, 
somewhere between 3 and 6 times a day.  I could be downloading a file and 
the entire connection (through the cable modem) dies a horrible death, and 
sometimes refuses to come back even after a power cycle or two.

We have also had problem related to speed cuts and the like, which is part 
of the reason that I canceled the 8 Mbit service -- it is most useful 
during the "graveyard" hours, and I am not all that often awake, then.  
Even then, I have to use things like wget to download large files, so that 
I do not have to manually restart them.  I would have thought those days 
were over when I stopped using dial-up, however, that is not the case.  :-)

Anyway, I am not sure why it drops, but I was curious and checked the cable 
modem itself the other day -- and even its own "internal" network 
communications are timing out with ComCast.  So, it isn't just my 
perception.

	- Mike
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