[ale] Comcast HSI was Re: 10M service

[Jim Popovitch]

Joshua Kite wrote:
> I'm at the southern end of Ashford Dunwoody, between Peachtree and 
> Clairmont.  Our neighborhood email group is filled with more complaints 
> about Comcast HSI than anything else.
> 
> The Comcast people we've talked to (all the way up to a regional VP) 
> seem to be unaware that problems exist, much less that they seem to be 
> caused by their own people.
> 
> Could we get a show of hands of who and where have had similar problems 
> w/ Comcast?  This isn't a bitch session as much as it is looking for a 
> pattern.  If everyone in Atlanta is having random cuts in upload speed, 
> then it's surely not the cable on my street (which the local supervisor 
> acted like it was).

I'm east of Midtown Atlanta near Virginia Highlands.  Comcast is sucking 
this week due to major packet loss in one (both?) of their Atlanta 
headends.  Every Comcast HSD customer rep is very nice, and they are 
willing to roll yet another truck to our neighborhood, but they just 
can't understand that the problem is not the plant but rather the headend.

I'm sure they will figure it out one day, but I'm not betting it will be 
soon, esp with a major holiday weekend coming up.

-Jim P.