[ale] Comcast HSI was Re: 10M service

[Joshua Kite]

I'm at the southern end of Ashford Dunwoody, between Peachtree and
Clairmont.  Our neighborhood email group is filled with more complaints
about Comcast HSI than anything else.

The Comcast people we've talked to (all the way up to a regional VP) seem to
be unaware that problems exist, much less that they seem to be caused by
their own people.

Could we get a show of hands of who and where have had similar problems w/
Comcast?  This isn't a bitch session as much as it is looking for a
pattern.  If everyone in Atlanta is having random cuts in upload speed, then
it's surely not the cable on my street (which the local supervisor acted
like it was).

Thanks,

Josh

On 5/26/06, KingBahamut <gwosbahamut at gmail.com> wrote:
>
> Have to aggree with you Josh, what end of town are you on.
>
> Im over in Marietta, and everytime major changes come about , I get a huge
> service drop for more than at least a decent period of time.
>
>
>
> On 5/26/06, Joshua Kite <jwkite at gmail.com> wrote:
> >
> > Jerry,
> >
> > It does sound like we've gone through the same exact thing.  What's odd,
> > though, is that a coworker also had a similar problem in East Atlanta.  It
> > got so bad for him that he left Comcast for BellSouth.  Your neighbor is
> > near me, and we've been fighting this problem for nearly 6 months now.  I
> > believe your tech was speaking the truth, Comcast seems to be preparing for
> > something huge, but I think every time they make a change in the hub (D-9 in
> > our case) they manage to screw something else up.
> >
> > It's a shame, because the 8M service rocks when it's working right!
> >
> > Josh
> >
> >
> > On 5/26/06, Jerry Yu <jjj863 at gmail.com > wrote:
> > >
> > > Joshua,
> > > I had similar problems back in March. eventually,  the uplink got so
> > > low that DHCP queries couldn't be sent upstream => lost service for a
> > > few days.  the comcast tech told me  that they were doing some changes
> > > in prep for either bigger bandwidth (10Mbps ?!) or  more subscribers.
> > > The prep had caused S/N problems for some neighborhoods. In fact a
> > > friend of mine and his neighbors are suffering from this problem now.
> > > He lives in a S/D on chamblee-tucker rd near peachtree industrial
> > >
> > > On 5/26/06, Joshua Kite < jwkite at gmail.com> wrote:
> > > > BellSouth does offer 6M in some places, and it has plans to increase
> > > that.
> > > > The 6M service is available where fiber exists at the curb in front
> > > of the
> > > > house or in places where BLS has a cabinet very close (less than
> > > 5000 feet,
> > > > I believe) to the home.  I've not heard of problems with the 6M
> > > service when
> > > > BLS is able to provide it, but I know of many cases where someone
> > > ordered
> > > > DSL only to find out that they were too far away from an office or
> > > cabinet
> > > > to get the service they wanted or any service at all.
> > > >
> > > > The best speed I would be able to actually get from BLS would be 2M,
> > > so it
> > > > would be pointless for me to order anything other than the 1.5Mservice from
> > > > them.  I've decided to go with Comcast, but it's pretty
> > > craptastic.  Our
> > > > entire neighborhood has had problems with our service; I measured my
> > > upload
> > > > speed two days ago at 4kbps!
> > > >
> > > >
> > > > On 5/26/06, Geoffrey <esoteric at 3times25.net > wrote:
> > > > > KingBahamut wrote:
> > > > > > Charter offering 10M , means comcast isnt far away.
> > > > > >
> > > > > > I imagine they are trying to keep up with the threat of Data
> > > over
> > > > > > powerlines, which I hear the bandwidth there is tremendous.
> > > > >
> > > > > I've heard Bellsouth is offering 6M in some places, but I've also
> > > heard
> > > > > that they are having real problems with it.
> > > > >
> > > > > --
> > > > > Until later, Geoffrey
> > > > >
> > > > > Any society that would give up a little liberty to gain a little
> > > > > security will deserve neither and lose both.  - Benjamin Franklin
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>
> --
> KingBahamut
> Founder of the GWoS
> All Around Geek
> "I could tell you the probability, but you wouldnt like it."
>
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