[ale] comcast issues

[Jerry Yu]

somehow it led me to believe that some NOC people or their leaders had
the impression that 'nobody is using it. let's power down this,
cut/split that'.

On 6/4/06, James P. Kinney III <jkinney at localnetsolutions.com> wrote:
> > Yesterday and today, my cable modem service either died or went at a
> > snail's pace.  I called customer service today and got a person speaking
> > english w/o accent (so it wasn't India this time...), so after we talked
> > details of cable modem technology, he converted his "there are
> > technicians in your neighborhood improving the network" line to "they're
> > splitting fiber nodes."  What this means is that Comcast is currently in
> > an upgrade mode, likely all over the city, dividing neighborhoods into
> > half or less and activating the dark fiber installed when they initially
> > did the big upgrade several years ago.  Splitting the fiber node that
> > feeds a tree and branch coax network to a neighborhood essentially
> > doubles the capacity to the neighborhood.  With telcos moving forward,
> > albeit slowly, on fiber to the curb/service area, cable operators have
> > to compete by pushing their fiber deeper towards the customer.  I
> > believe this is why many of us have seen reduced service this weekend.
> > Too bad they don't send an email out notifying us, so we don't think
> > it's just poor service.
>
> I thought that _was_ poor service! When my DSL service with Speakeasy is
> headding for any kind of service disruption like a planned downtime or
> expected slow rate, they send out an email 2 weeks in advance and again 2
> days in advance. The one time there was an unplanned outage they actually
> picked up the phone and a human _called_ me and explained that a major
> router had literally caught fire (!!!) and a replacement was expected to
> be installed within the next 2 hours.
> >
> > Daniel
> > _______________________________________________
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> > Ale at ale.org
> > http://www.ale.org/mailman/listinfo/ale
> >
>
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