[ale] Comcast HSI was Re: 10M service

[Geoffrey]

Paul Cartwright wrote:
> On Wed May 31 2006 8:13 pm, Geoffrey wrote:
>> Well, I've just had a non HSI experience with Comcast NO customer
>> service.  Had a service call scheduled for last saturday AM.  I told
>> them to call me on my cell phone before they came and they agreed.
>>  I went to a neighbor's house at 9:50.  Returned around 11:30 to
>> find a work  order on the door from comcast with 'sorry we mist you,
>> 9:30'  No, that's not a typo, that's what the note said.
> 
> I'm surprised at you Geoffrey !
> You of all people should know how to handle those people. What I did a 
> long time ago made all subsequent trips much faster. I went to the 
> ( whoever_it_was) home page, find investor relations and look for the 
> board of directors. For Comcast that would be HERE:
> http://phx.corporate-ir.net/phoenix.zhtml?c=118591&p=irol-govBoard
> either click on CONTACT  the board, or find a phone number or email for 
> a director, preferrably a vice-president in charge of your area..
> Either a board member or or a vice-president from management will get 
> it done. In the past I have gotten personal calls from special support 
> people, in charge of entire districts, like the southeast.
> They even leave their phone numbers so you can call back, and they do 
> take care of problems !
> I've done this with AT&T, MediaOne, and a few others.

Thanks for the suggestion.  I'll be doing the same following my service 
call today (that is, if it happens...

-- 
Until later, Geoffrey

Any society that would give up a little liberty to gain a little
security will deserve neither and lose both.  - Benjamin Franklin