[ale] OT vision computers etal

[Geoffrey]

Nathan wrote:
> I think that the key thing here is 'anybody with the know-how'.  Don't 
> get me wrong, I would much rather build a computer from 'off the street' 
> components and then get the $$ to support it if something goes wrong, 
> but it sounds like the client is looking for 1) a one stop shop and 2) a 
> one time payment (with 'free' support over the 3 year life of the 
> equipment).  Vision offers that and Dell offers that.  I don't know of 
> many small Mom and Pop shops that can afford to sell a computer (with 
> Windows) for $499 and then provide 24 hour phone support for small 
> problems and then free, next day (or 4 hour, if you wanna pay the extra 
> $$ to Dell) support, including replacement if necessary, on site for 3 
> years after the sale.  Another factor here is that, most of the time, 
> the issues aren't going to be hardware related.  I spend much more time 
> removing virii, spyware, aware, undorking a profile, etc. than I do 
> swapping RAM, hard drives or motherboards (which covers pretty much 
> everything else since most OEM mobos have everything integrated into the 
> mobo) at most Windows client sites.

My personal experience with Dell is there support is virtually 
non-existent.  They've sent it over seas as well and you get nothing but 
a script reading bot on the other end.  The smaller you are, the worse 
it gets.  Big customers get priority.

I don't know about Vision's service, but I don't think you're going to 
get a computer for the same price as you would from Dell.

-- 
Until later, Geoffrey

War never solved anything, well, except slavery, fascism and communism