[ale] OT was software modems

[Scott Castaline]

I at one time worked for Noble Systems here in Atlanta. They made
systems for the telemarketing industry. This was right at the time the
Feds came down on the industry and mandated that all conversations had
to be recorded. We used digital voice recording of the entire
conversation. Once the victim er customer showed interest the system
would automatically record based upon how the operator input to a
scripted program at the terminal. These files would later be archived to
CD-Rs. Once the recording started the operator had no way of stopping it
until the completion of the call(hang-up). This also prevented at least
the operators from "doctoring" the DV file creation process. The files
also were owned by root with no access by the telemarketing staff.
Situations where the staff had root access the files were owned by some
other "special user" that they could not access, so again no "Doctoring"
of the files after the fact. If memory serves me correctly this was
specifically spelled out in the laws of the time (about '99). If not
adhered to the telemarketer as well as the system mfg. could be held
responsible in violation of it, if challenged by a customer.

On Tue, 2006-12-05 at 09:36 -0500, Jeff Lightner wrote:
> Except he is a bit alarmist.   Recently he said all telemarketers have to do to prove you ordered their product is play a soundbite of you saying "yes".  He implied they could do this without context to "prove" you ordered the thing.  So if they say "Are you OK today?" And you say "yes" they can use that as proof later.  While I'm sure there is a lot of slime that does that kind of trick I'm also sure that in a court of law you could get it thrown out by making them provide the entire conversation.  They'd have a hard time justifying saying "we only recorded the 'yes'".
> 
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of William Bagwell
> Sent: Monday, December 04, 2006 10:01 PM
> To: Atlanta Linux Enthusiasts
> Subject: Re: [ale] OT was software modems
> 
> On Monday 04 December 2006 03:07 pm, Christopher Fowler wrote:
> > The Chinese factories have brainwashed us into thinking
> > we need to find the cheapest thing we can find.  Or was that Clark
> > Howard who did that?
> 
> Walmart!
> 
> Tis' a difference between "best value" and "lowest price". I think Clark 
> Howard is OK...