[ale] Enterprise Linux's

[Geoffrey]

Jim Popovitch wrote:
> --- "James P. Kinney III" <jkinney at localnetsolutions.com> wrote:
> 
>>On Mon, 2005-10-10 at 18:55 -0400, Bob Toxen wrote:
>>
>>>One of my clients who does pay for RHEL support tried the support.  He
>>>got a woman in Singapore whose English was too poor for him to understand
>>>her.  So much for support or "buying American".
>>
>>That truly stinks. I have never used RedHat's support for anything so I
>>don't know if it's worth anything. But what you described is the reason
>>I dropped Mindspring after 10 years.
> 
> 
> Got kids?  Dropped all their toys made in China?
> 
> I've never really understood the "pro-American ONLY" approach to things.  I can
> understand showing preference for American products, or even preference for
> another nation's products (think: BWM, Mercedes, and even Mushu Pork).
> 
> What real American options are there for outsourcing a 24/7/365 day call
> center?  I know IBM does this, but I hear they actually provide the service
> from other countries.  I don't think that companies that outsource actually
> look to do it from other countries, they just look to find a reasonable cost
> savings (just like most businesses do)

That's fine.  My problem as Bob noted was, is, that often times the 
contacts do not have a good command of the english language.  Figure it 
out.  Their TOOL is communication.  Would you hire a plumber who didn't 
have the right tools?

> One more question:  What if the operator spoke to you with a heavy Irish accent
> and didn't know where on the map Atlanta was?  Would you be equally troubled?

You're trying to turn this into a racial issue and it just is not the 
case.  If communication is your primary tool, then you better be good at 
it.  I ran into the same problem just yesterday when I called Motorola 
about problems with their website.  They had a bunch of broken links. 
Bottom line is, they might be saving money by outsourcing, but they just 
lost a sale because I just could not understand the guy.  He apparently 
could not understand me either, so I don't know if the issue will even 
be resolved on their end.  I've moved on.

-- 
Until later, Geoffrey