[ale] OT: tech support hell at Mindspring

[Sean Kilpatrick]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On Tuesday 16 March 2004 08:04 pm, Jim Philips wrote:
| I spoke to no less than eight people. The Indian lady was the only one who
| seemed willing to help. The rest of these guys should be worried about the
| Indians taking their jobs, because they are just a bunch of smartass
| slackers. Anyway, now I know that I need to talk to Speedfactory.


I hate to tell you this, but you almost certainly were talking to
tech support in the Philippines -- in a suburb of Manilla.
They're cheaper than the Indians! And even more wedded to their
scripts.
I know because I went through much the same thing a few weeks ago.
Only I got lucky and somehow was transferred to an American
techie there in the Philippines who wasn't afraid of Linux and
quickly helped me locate the problem -- he knew how to use
console commands. He was the "supervisor" of the tech support
office: obviously the only one in the whole damn building who had
a clue. 
Then Earthlink made the mistake of sending me their standard
survey to check on the "support" I had received. I vented using
many polysylabic words.  I was not happy. I am still not happy.
And Earthlink knows it.
To date I have had no response to my returned "survey."

I am exploring shifting my accounts to Speakeasy.


Sean

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.1 (GNU/Linux)

iD8DBQFAV7R/73hVp4UeGJERAmVNAKDYP+fc7KRFkXVTum+wfoACfQSnJQCfaC1G
KHdxC9HSNlaPH+oIQ/bMSp4=
=jfPS
-----END PGP SIGNATURE-----