[ale] OT Question for COmcast users

[Token]

Just to throw another name in the mix.  You might want to check out
Snappydsl.net.  Bellsouth is one of their DSL providers but it's then
backhauled to Snappy.  You get a static IP and the choice of a USB or
Ethernet connection.  I think it's about $54/month.  They are very
cluefull and their support is top notch.  Snappy is based out of Tampa,
FL or mebbe it's Orlando...either way, central Florida.  I decided to go
with them after finding out Speakeasy could not service my location, I'm
18k ft from the CO.  But bellsouth has remote DSLAM's and I ended up
only being about 500 ft from that.  I'm still stuck with 1.5 down / 256k
up.  But I don't have to worry about dynamic IP's or dealing with PPPoE
and I get great support when (rarely) needed.  And when I mentioned I
was going to be connecting up linux boxes, they said "cool".

I'll put it this way.  With speakeasy I could only synch at 128k down,
so needless to say that wouldn't work.  I signed an LOA with snappy and
was only down about 4 hours with the switch from speakeasy to snappy.

Thanks,
Chip Gwyn
Chip at fluidgravity.com

---
As always, these are my opinions alone and your mileage may vary...
---

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
Geoffrey
Sent: Tuesday, October 21, 2003 10:56 AM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] OT Question for COmcast users

James P. Kinney III wrote:
> On Tue, 2003-10-21 at 09:37, Geoffrey wrote:
> 
> 
>>Finally, I'll share my most recent experience with Bellsouth.  I spent
3 
>>days and talked to 11 people at Bellsouth trying to get a service that
I 
>>was already paying for turned on, on one of my lines.  (Line busy,
call 
>>forward).  The last person I spoke to was a supervisor.  I told her
that 
>>with the kind of customer service I'd received I should consider
turning 
>>my local service over to someone else.  She then asked me if I would 
>>like her to transfer me to customer service so that they could
terminate 
>>my service.  Now that's customer service.
> 
> 
> Looks like Bellsouth has decided that customers are to be viewed the
way
> the banks view them. Unless you bill is over <a non-specified, high
> dollar amount> $X/mo, GO AWAY.

I think it's worse then that.  I'm not your average residential 
customer.  Although I don't do their dsl, I do have full feature land 
lines.  My local phone bill is > $80 a month.  I would have change a 
while ago, except I have to have Bellsouth to bet dsl in my area.  If I 
changed my non-dsl line to another provider, it would double the cost. 
I hate doing business with Bellsouth, but I'm not stupid.

They are the monopoly and they act like it.

-- 
Until later, Geoffrey	esoteric at 3times25.net

Building secure systems inspite of Microsoft

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