[ale] Linux Help Desk Call Apps?

[Michael D. Hirsch]

When you guys do publish your code, don't forget that _any_ monoculture is 
bad.  Don't forget that there are places other than SourceForge to publish 
your project.  Tigris.org comes to mind as a very worthwhile site.

If we put all projects on Sourceforge, and it goes down or get bought wehre 
will we be then?  Be sure to spread things around a bit.

Michael

On Thursday 06 November 2003 11:39 am, James P. Kinney III wrote:
> Great point, Dow. I guess I've sat on the web application I wrote at
> Emory for providing a web-forms based spreadsheet with graphing and
> curve fits long enough.
>
> The more stuff that is "out there" the more weight the opensource
> process gets.
>
> On Thu, 2003-11-06 at 11:16, Dow Hurst wrote:
> > You may not expect the interest of other people in the code since your
> > being humble.  However, since I've been thinking about open source
> > lately and it's impact on people's lives, I think you may find that your
> > code could be a nice project on sourceforge.  It can grow, if watered,
> > into something businesses would want and would pay support for.  The
> > code can be GPL'd but still companies will pay for support.  I think it
> > is amazing to see the projects that start out like this one and grow
> > into world influencing pieces of software.  Think about the influence of
> > Apache, GCC, and Gimp.  I am in the midst of my first install of Gentoo
> > 1.4 and have been thinking philosophically as I watch compilation
> > happen.  I think my Celeron 333MHz laptop will become useful again due
> > to this project.  Gentoo's install isn't that bad either for the benefit
> > down the road.  Just amazed once again at the power of people like you
> > being involved in open source,
> > Dow
> >
> > PS.  There is never enough variety of software.
> >
> > Jonathan Glass wrote:
> > >Oh yeah!  I have a verbal ok to publish the s/w w/a GPL license.
> > >Wesleyan's only request is they get the updates, too.  :)
> > >
> > >I'm preparing for the GRE over the next 4-6 weeks, but after that I'll
> > >have time to publish that code on my web site.  I'm not sure how many
> > >people would care to see it, but it will be available.
> > >
> > >I think I'm going to post my notes on some of my other projects as well
> > >(SMB auth via PHP, PDF printer for Samba that acts as a Windows printer
> > >and emails the resulting PDFs to the user, etc).
> > >
> > >Life is good, and information wants to be free!
> > >
> > >Jonathan
> > >
> > >>A comment you made is why I see Open Source software as inherently
> > >>better than closed.  You said you'd post it (given permission, of
> > >>course) "after cleaning it up".  If you know no one outside the coding
> > >>group will see the source, why make it pretty?  Granted, I'm not a
> > >> coder , but I can see that being the case.
> > >>
> > >>Brian
> > >>
> > >>Jonathan Glass wrote:
> > >>>I use Perldesk to catch incoming email to "helpdesk at ibb" and
> > >>>"help at ibb"...
> > >>>
> > >>>I wrote WesHelpDesk for Wesleyan College that does all the required. 
> > >>> It interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
> > >>> authentication, and a local smart-relay for outbound email and
> > >>> paging. ALl ticket updates automatically get sent to the end-users,
> > >>> and escalations get sent to the Director.  Because everything is
> > >>> MYSQL driven,
> > >>>the Director is able to use ODBC to generate usage/tracking reports.
> > >>>Pretty cool 6 month project...earned me As for 2 different classes
> > >>> (DBA and Web Design).  :)
> > >>>
> > >>>If anyone wants to look at it, I'll ask the Director for permission to
> > >>>GPL
> > >>>it, and post the code somewhere (after cleaning it up a bit..of
> > >>>course!).
> > >>>
> > >>>Thanks
> > >>>
> > >>>Jonathan
> > >>>
> > >>>>All,
> > >>>>
> > >>>>It would be nice to put a computer to catch help desk calls, log
> > >>>> them, email them to techs, or have the system page them etc. etc.  I
> > >>>> seem to rember reading a review in Linux Journal. Anyone remember
> > >>>> which one? Any
> > >>>>one successfully putting a computer box to catch the initial calls?
> > >>>>
> > >>>>Regards,
> > >>>>
> > >>>>
> > >>>>John
> > >>>>
> > >>>>_______________________________________________
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> > >>>>Ale at ale.org
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> > >>
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