[ale] Linux Help Desk Call Apps?

[Dow Hurst]

You may not expect the interest of other people in the code since your 
being humble.  However, since I've been thinking about open source 
lately and it's impact on people's lives, I think you may find that your 
code could be a nice project on sourceforge.  It can grow, if watered, 
into something businesses would want and would pay support for.  The 
code can be GPL'd but still companies will pay for support.  I think it 
is amazing to see the projects that start out like this one and grow 
into world influencing pieces of software.  Think about the influence of 
Apache, GCC, and Gimp.  I am in the midst of my first install of Gentoo 
1.4 and have been thinking philosophically as I watch compilation 
happen.  I think my Celeron 333MHz laptop will become useful again due 
to this project.  Gentoo's install isn't that bad either for the benefit 
down the road.  Just amazed once again at the power of people like you 
being involved in open source,
Dow

PS.  There is never enough variety of software.

Jonathan Glass wrote:

>Oh yeah!  I have a verbal ok to publish the s/w w/a GPL license. 
>Wesleyan's only request is they get the updates, too.  :)
>
>I'm preparing for the GRE over the next 4-6 weeks, but after that I'll
>have time to publish that code on my web site.  I'm not sure how many
>people would care to see it, but it will be available.
>
>I think I'm going to post my notes on some of my other projects as well
>(SMB auth via PHP, PDF printer for Samba that acts as a Windows printer
>and emails the resulting PDFs to the user, etc).
>
>Life is good, and information wants to be free!
>
>Jonathan
>  
>
>>A comment you made is why I see Open Source software as inherently
>>better than closed.  You said you'd post it (given permission, of
>>course) "after cleaning it up".  If you know no one outside the coding
>>group will see the source, why make it pretty?  Granted, I'm not a coder
>>, but I can see that being the case.
>>
>>Brian
>>
>>Jonathan Glass wrote:
>>
>>    
>>
>>>I use Perldesk to catch incoming email to "helpdesk at ibb" and
>>>"help at ibb"...
>>>
>>>I wrote WesHelpDesk for Wesleyan College that does all the required.  It
>>>interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
>>>authentication, and a local smart-relay for outbound email and paging.
>>>ALl ticket updates automatically get sent to the end-users, and
>>>escalations get sent to the Director.  Because everything is MYSQL
>>>driven,
>>>the Director is able to use ODBC to generate usage/tracking reports.
>>>Pretty cool 6 month project...earned me As for 2 different classes (DBA
>>>and Web Design).  :)
>>>
>>>If anyone wants to look at it, I'll ask the Director for permission to
>>>GPL
>>>it, and post the code somewhere (after cleaning it up a bit..of
>>>course!).
>>>
>>>Thanks
>>>
>>>Jonathan
>>>
>>>
>>>      
>>>
>>>>All,
>>>>
>>>>It would be nice to put a computer to catch help desk calls, log them,
>>>>email them to techs, or have the system page them etc. etc.  I seem to
>>>>rember reading a review in Linux Journal. Anyone remember which one?
>>>>Any
>>>>one successfully putting a computer box to catch the initial calls?
>>>>
>>>>Regards,
>>>>
>>>>
>>>>John
>>>>
>>>>_______________________________________________
>>>>Ale mailing list
>>>>Ale at ale.org
>>>>http://www.ale.org/mailman/listinfo/ale
>>>>
>>>>        
>>>>
>>>
>>>      
>>>
>>_______________________________________________
>>Ale mailing list
>>Ale at ale.org
>>http://www.ale.org/mailman/listinfo/ale
>>
>>    
>>
>
>
>  
>

-- 
__________________________________________________________
Dow Hurst                  Office: 770-499-3428            *
Systems Support Specialist    Fax: 770-423-6744            *
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Kennesaw State University         Dow.Hurst at mindspring.com *
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