[ale] Frys opening in Duluth

[tfreeman at intel.digichem.net]

On 14 May 2003, Marvin Dickens wrote:

> On Wed, 2003-05-14 at 16:37, Dan Newcombe wrote:
> > On Fri, 9 May 2003, Ray Knight wrote:
> > > The problem with Best Buy
> 
> I haven't been to Bad Buy since I bought a camcorder from them 5 years
> ago. It was doa out of the box and they refused to take it back even
> though I tried to return it within 24 hrs of the purchase. I ended up
> sending it to sony, who sent me a new one in 3 days (As I recall...).
> 
> I feel like I got off easy after reading all of the horror stories
> posted about this company.

I'm beginning to wonder if there is _any_ major retail outlet able to 
avoid massive ignorance, woeful customer service, painful policies. And 
having worked a little retail myself, the damn general public/customer 
doesn't help at all.

Circuit City had a manager convinced I was a physician when he saw "Dr." 
on my business card. He wanted some elementary medical advice for 
himself while he worked on my problem with a  VCR. I'm a chemist by 
training.

Sears sold us fencing for the back yard. My wife found the installer 
blowing his dinner behind the tree, and had to help the clown back to his 
truck. (Lets not talk about the sewing machine) I don't shop Sears any 
more.

I wound up giving an impromptue help session on Linux for Best Buy floor 
walkers one evening.

I still love grazing in bookstores, but most have a horrible offering 
under science & technology (although you can still get lucky with the 
computer section once in a while). Of course, most of this trouble has to 
do with management wanting to stay in business by selling what people will 
buy, so I'm being a little unfair to the stores in this case.

Years ago I had to purchase a car during a period of very slim finances. I 
had one salesman try to convince me that I would be comfortable with my 
head cocked to one side (low roof relative to my head) during an extended 
drive... In fairness to the industry, another salesman knew he couldn't 
help me, and gave accurate, positive information on the competition across 
the street, where I did manage to find what I needed.

Thanks for letting me vent - I feel better now for some reason.

-- 
=============================================
If you think Education is expensive
Try Ignorance
                   Author Unknown
============================================

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