[ale] Inexpensive broadband recommendations

[rhiannen]

Pete Hardie wrote:
> 
> rhiannen wrote:
> > A quick way to lose the interest of any NOC is to claim it can't possibly be
> > your machine because (pick one) it worked fine yesterday
> 
> Any NOC that ignores this when *I'm* calling in will get calls up their
> supervisor line. 

The "it worked fine yesterday" line is the most common line any support hears,
usually followed much, much later by the discovery that new software was loaded,
"but it loaded fine and everything worked, I just can't get to the web or my
email Now."  On win machines, it is an Extremely common occurrence to have
software load "improvements" which hose the fragile win networking stack.  

If you can't give anything better than "it worked fine before" don't hold the
poor sod on the other end over too much heat for not believing you.  OTOH, if
you can provide a tracert that shows the packets getting past the gateway before
wandering off into the wild blue yonder, then a tech ignoring you deserves to be
handled by his supervisor.

---- 
rhia
Excuse me, please.  What universe is this?
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