[ale] [OT] Online Bill Pay

[Michael D. Hirsch]

On Saturday 06 December 2003 06:58 pm, Bob Toxen wrote:
> On Sat, Dec 06, 2003 at 07:44:54AM -0500, David Corbin wrote:
> > On Friday 05 December 2003 14:07, Bob Toxen wrote:
> > > On Thu, Dec 04, 2003 at 09:27:24PM -0500, David Corbin wrote:
> > > > I've seen some threads about this before, so I don't feel too bad
> > > > about bringing it up.  I recently started online bill pay with
> > > > Wachovia + Quicken.
> > > >
> > > > I found out the hard way, there is no way to find if a payment is
> > > > sent electronically or via snailMail (short of speaking with a
> > > > person), and there's no way to print out a confirmation of single
> > > > payment (something you can show the bill-er as proof).
> > >
> > > The short answer is that it does not matter how payment is made.  With
> > > the S1 Technologies software (used by Wachovia and, until last month,
> > > used by RBC Centura), you say what day you want payment to be received

Do you have any idea who they are contracting with, now?  I had always thought 
that S1 used checkfree, too.  That was what I was told SFNB was using back 
when I joined 7 years ago.  I suppose things could have changed in that time.

> I loved the S1 software that Wachovia used (or still uses) and which
> RBC Centura used until last month.  In the case where the merchant
> (Atlanta Gaslight claimed payment was late), S1 convinced AGL that they
> had their head where it was dark and AGL gave me a $25 discount toward
> my next bill as an apology!

I was never real fond of it.  I especially didn't like you it would let you 
order a check for a date that happened to be Saturday or Sunday, then 
automatically change it to Monday without explicitly telling you.  Then you 
get a late fee.

> The current RBC Centura software is missing some nice features of the
> older software BUT does have some new features such as being able to
> schedule a transfer between accounts for the future and adding all of
> my accounts.  It also allows confidential (encrypted) two-way email
> between me and customer service, who is very responsive.

I've always been very happy with the quick customer service offered by SFNB 
and RBC Centura.  I'm even happier now that they have local branches I can go 
to for cash.

Michael