[ale] [OT] Online Bill Pay

[Jim Popovitch]

Geofffrey,

I'll be a Wachovia's operations center for a few days next week.  If you
want, I can ask some of the behind-the-scenes folks to pull up your old
account and correct/double-check that.  :)

-Jim P.


On Fri, 2003-12-05 at 07:23, Geoffrey wrote:

> Well, all I can say is, I left them because they were your typical huge 
> bank who doesn't give a damn.  When I closed my accounts, there's a form 
> they have you sign.  There's a section on there where you write down the 
> reason for closing the accounts.  The woman filled in that section for 
> me (???), indicating that I did not need the accounts any longer, as 
> well as noting that I was satisfied with the service.  I couldn't 
> believe it.  I told her that I was not happy with the service and that 
> was the reason I was closing the accounts.  She inquired a bit, 
> apologized, but left the form as is.  Standard case of "we're so big we 
> don't care."