[ale] Comcast not in the real world!

[F. Grant Robertson]

I do much the same thing with Bellsouth. I figured out during some
severe outages what error messages I would see under XP and what the
equivalent error was from Roaring Penguin. So now when I call, I just
"fake" having XP, and go thorough the motions. Also, I did a little
tweaking to RP so that it would generate logs. 

 It's definitely saved time, although I have to admit, after some
significant multi week problems a few months back, I have had a trouble
free stint with BLS that I've rather enjoyed. 

-G


On Mon, 2003-08-25 at 10:09, J.M. Taylor wrote:

> When talking to Comcast tech support I've found a few things very useful:
> 1) say whatever it takes to get thru the lower levels of tech support to
> someone who actually has a clue.  If they say "is your computer connected
> directly to the cable modem", just tell them yes. 

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