[ale] Charter Comm issues?

[Dylan Northrup]

Jim Popovitch wrote:

>Does anybody know what is going on with Charter Communications cable modem
>service today?  Their operators don't have any answer other than "we don't know
>when service will be restored".
>  
>

When I called about 2:00 they said "Outage?  I don't know about an 
outage.  What do you mean 'Layer 3 is hosed'?"

When I called about 3:30 they said "We know there's a problem and it 
should be fixed by 4:30."

When I called about 8:30 they said "A line was cut.  We don't know when 
service will be restored."

When I was ready to go to bed about 10:30 the traceroute shell loop I 
had set up was returning successfully so apparently they got things fixed.

I wish there were a reasonably priced alternative for high speed 
residential access I could use as a redundant path.

-- 
Dylan Northrup <*> docx at io.com <*> http://www.io.com/~docx/
"Easy to bitch, easy to whine, easy to moan, easy to cry, easy to feel 
 like there ain't nothing in your life. Harder to work, harder to 
 strive, hard to be glad to be alive, but it's really worth it if you 
 give it a try."  -- Cowboy Mouth, 'Easy'



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