[ale] OT: BellSouth FastAccess DSL

[Jeff Hubbs]

Well, I had a similar problem with Telocity/DirecTV - carrier just
vanished one day and it never returned - and I felt that Bellsouth was
the reason why.  BS simply never responded to DirecTV's requests and
they absolutely, totally would not talk to me.  Of course, they'd be
happy to if I became a Bellsouth customer, but after that, I simply
wasn't inclined to give them any more of my money.  I didn't feel it was
right for them to disconnect a DSL circuit and then only give it back if
I switched to BS.  I'm really loath to ever be dependent on them again
for Internet service.

- Jeff

On Fri, 2002-11-08 at 13:21, Fulton Green wrote:
> Naturally, this is an off-list reply since I didn't want to start yet
> another flamefest on ALE ...
> 
> I'm not all that happy about choosing B$, but I'm doing it because back in
> March, back when I had DirecTV DSL (ne'e Telocity), which I had previously
> been happy with, I had noticed some severe technical difficulties with the
> service that wound up making the service barely usable only during late
> night (and unusable all other times). I complained to DirecTV, who routed
> the request to B$, who found an issue in their line and corrected it. A week
> later, I had the same problem, so I complained again, and B$ came out to my
> complex and told DirecTV that it was my inside wiring. DirecTV then offered
> to add a special "data line" between the complex box and my apt., but that
> if that wound up fixing the problem, I'd be out $150. Being barely able to
> scrape up food and gas money on an unemployment benefits budget, I punted.
> 
> So now, I figure that if I have those same probs, BellSouth will be more
> active in trying to fix them while I have their service. I'll see just what
> exactly I lose if I don't do the full 12-mo. commitment, then choose a more
> amenable (i.e., non-PPPoE-authenticating) provider, or maybe by then my
> credit rating will be good enough such that I don't have to pay an extra
> deposit for AT&T Comcast.
> 
> On Fri, Nov 08, 2002 at 01:04:43PM -0500, Geoffrey wrote:
> > I personally wouldn't ever choose Bellsouth for any service.  There 
> > customer service is non-existent, they're arrogant and, plain just don't 
> > care.
> 
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