[ale] IT moving offshore
Jerry Z. Yu
z.yu at voicecom.com
Tue May 21 10:50:37 EDT 2002
A diversity at work will serve the busines better only if the audience
shares the characteristics of this very diversity. For example, if you are
trying to localize your software for regions cross the globe, it definitely helps
to have folks from that region on your team. This is basicly the opposite
side of the same story: know the real-world well before you can
virtualize them in the computer land.
In this public school example, basic familarity with the public
school system should be essential/minimum requirement for the job, thus the HR/hiring
manager/project manger failed to hold the bar and do their job properly,
unless this happened in the booming years of late '90s.
You have to have excellent data modeling ( language mapping down to the
API of each entity/class/function), before one can treat 'programming' as
commodity to utilize programmers like R2-D2 (a robot works well with the
language and knows nothing else). The knowledges of the public school
system thus can be encapulated into the system design/spec during the
data modeling phases...
<disclaimer>
an alien worker
</disclaimer>
On Tue, 21 May 2002, wrote:
#It's not just the time lag/language barriers with overseas programmers. There is also the culture difference. We are programming a web app for public school management. Many of the programmers who worked on this before I got here were not familiar with the US school system. I have had to fix many problems caused by this lack. As a product of the school system, I have an inside view on how it works that enable me to anticipate potential problems that someone without that experience would miss. I think there are many other areas where this is also true.
#Ed.
#
#----- Original Message -----
#From: sangell at nan.net
#Sent: 5/21/2002 9:28:09 AM
#To: transam at cavu.com
#Cc: ale at ale.org
#Subject: Re: [ale] IT moving offshore
#
#>
#> Obviously, there are a lot of companies out there who DO NOT operate in the
#> same manner as my employer wherin 90% of the code written here is
#> "emergency" code. This place would shut down if it relied on communication
#> to and from India or anywhere else for that matter outside of this office
#> to modify or implement code.
#> I also wonder what the impacts ON a business that chooses this path will be
#> down the road. One reply I already read to this post mentioned the
#> communication gap that there can be when dealing with individuals in
#> another country. One of our major clients has sent there entire Technical
#> Support Department to India. It now makes me cringe whenever I have to call
#> the support line. I can't understand the person I am speaking with...they
#> can't understand me(guess thats my charming southern drawl) I have spoken
#> to representatives from this company and voice my displeasure but so far it
#> has been to no avail. However, this is a HUGE company, one of the biggest
#> in the nation, they deal directly to consumers also, if the technical
#> support for consumers is also in India, and I think it is, I just do not
#> see people having the patience to put up with this. Especially when you
#> consider that by the time most individuals get around to calling tech
#> support they are usually already pissed off.
#>
#> Just my opinion.
#>
#>
#> \_\_\_\_\_\_\_\_\_\_\_/_/_/_/_/_/_/_/_/_/_/
#> \_ Steve Angell, MCSE, CCNA _/
#> \_ MIS Operations Manager _/
#> \_ TSYS Debt Management _/
#> \_ Norcross, GA _/
#> \_ Phone 770-409-5570 _/
#> \_ Fax 770-416-1752 _/
#> \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
#>
#>
#>
#> Transam
#> <transam at cavu. To: ale at ale.org
#> com> cc:
#> Subject: [ale] IT moving offshore
#> 05/20/2002
#> 10:56 PM
#>
#>
#>
#>
#>
#>
#> This seems to answer all of us wondering where all of the programming jobs
#> have gone.
#>
#> -Bob
#>
#> Forwarded:
#>
#> "Fair Trade on Jobs?"
#> eWeek (05/13/02) Vol. 19, No. 19, P. 59; Vaas, Lisa
#>
#> U.S. companies are increasingly exporting their IT jobs offshore,
#> which should serve as a clear indication that information technology
#> is the latest sector to become industrialized. And like workers in
#> sectors such as agriculture, textiles, and auto manufacturing who
#> want to protect their jobs, IT workers will have to acquire strong
#> business skills. "Where all the development is outsourced, you've got
#> to have people to manage that," explains John Brudi, a DB2 programmer
#> at Radio Shack, who decided to take some business courses at George
#> Washington University after the company announced its outsourcing plan
#> two years ago. Howard Rubin, a research fellow at Meta Group, says
#> the majority of IT skills can be outsourced. Although market experts
#> expected the recession and U.S. nationalism following the Sept. 11
#> terrorist attacks would slow the outsourcing trend, they have not. In
#> fact, offshore outsourcing continues to gain in momentum as companies
#> try to reduce their IT costs. Gartner projects that 30 percent of all
#> Global 2000 enterprises will outsource IT offshore or nearshore by 2005.
#> http://www.eweek.com/article/0,3658,s=25213&a=26941,00.asp
#>
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Jerry Z. Yu +1-404-487-8544 (O)
systems engineer z.yu at voicecom.com
is support, voicecom, llc www.voicecom.com
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