[ale] IT moving offshore

[sangell at nan.net]

Obviously, there are a lot of companies out there who DO NOT operate in the
same manner as my employer wherin 90% of the code written here is
"emergency" code. This place would shut down if it relied on communication
to and from India or anywhere else for that matter outside of this office
to modify or implement code.
I also wonder what the impacts ON a business that chooses this path will be
down the road. One reply I already read to this post mentioned the
communication gap that there can be when dealing with individuals in
another country. One of our major clients has sent there entire Technical
Support Department to India. It now makes me cringe whenever I have to call
the support line. I can't understand the person I am speaking with...they
can't understand me(guess thats my charming southern drawl) I have spoken
to representatives from this company and voice my displeasure but so far it
has been to no avail. However, this is a HUGE company, one of the biggest
in the nation, they deal directly to consumers also, if the technical
support for consumers is also in India, and I think it is, I just do not
see people having the patience to put up with this. Especially when you
consider that by the time most individuals get around to calling tech
support they are usually already pissed off.

Just my opinion.


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                    <transam at cavu.       To:     ale at ale.org                                                       
                    com>                 cc:                                                                       
                                         Subject:     [ale] IT moving offshore                                     
                    05/20/2002                                                                                     
                    10:56 PM                                                                                       
                                                                                                                   
                                                                                                                   




This seems to answer all of us wondering where all of the programming jobs
have gone.

-Bob

Forwarded:

"Fair Trade on Jobs?"
eWeek (05/13/02) Vol. 19, No. 19, P. 59; Vaas, Lisa

U.S. companies are increasingly exporting their IT jobs offshore,
which should serve as a clear indication that information technology
is the latest sector to become industrialized. And like workers in
sectors such as agriculture, textiles, and auto manufacturing who
want to protect their jobs, IT workers will have to acquire strong
business skills. "Where all the development is outsourced, you've got
to have people to manage that," explains John Brudi, a DB2 programmer
at Radio Shack, who decided to take some business courses at George
Washington University after the company announced its outsourcing plan
two years ago. Howard Rubin, a research fellow at Meta Group, says
the majority of IT skills can be outsourced. Although market experts
expected the recession and U.S. nationalism following the Sept. 11
terrorist attacks would slow the outsourcing trend, they have not. In
fact, offshore outsourcing continues to gain in momentum as companies
try to reduce their IT costs. Gartner projects that 30 percent of all
Global 2000 enterprises will outsource IT offshore or nearshore by 2005.
http://www.eweek.com/article/0,3658,s=25213&a=26941,00.asp

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