[ale] OT - ADSL - Conclusion

[Jeff Hubbs]

On Fri, 2002-07-12 at 08:58, Mazukna, Thomas wrote:
> Here is summary:
> 
> By browsing and comparing reviews on dslreports.com the best place to get
> DSL is SouthEast. Worst - CA
> For tech savvy people like myself, there is no difference what the ISP tech
> support rating is at dslreports.com 
> Since we are in BellSouth monopoly all the copper is in there hands and does
> not mean that you will have DSL faster through them.
> Best choice of DSL ISP would be DirectTV DSL - Static IP, No PPPOE, No port
> blocking, you can run any server on your end, free hardware, ethernet
> modem/router.
> No matter who you choose in Atlanta area the speed limit is the same if not
> capped by ISP - 1.5m/256k.
> If anybody can give good reason not to go with DirectTV when I move speak up
> or forever hold your peace.

Sure.  A special room in hell awaits you if anything should go wrong
with your DirecTV DSL service that can only be fixed by Bellsouth.  Have
you any idea what it's like, A MONTH LATER, to still have to call up
1st-level tech support and be asked insistently about your DSL modem's
lights even though you've HAD NO CARRIER FOR A MONTH????  It was as
though every phone call to DirecTV was the first one.  No continuity and
no caring.  

When I was finally able to get someone a bit more higher-ranking and I
explained that this is obviously a Bellsouth problem, the woman whined
"well, we're not responsible for what Bellsouth does or doesn't do..."
and I cut her off, saying that managing their relationship with
Bellsouth and making sure they honored the terms of their agreement with
them WAS their responsibility.  None of this was enough to do anything
about it, so I finally just called to cancel my service and the CS rep
who took my call had the nerve to act shocked when I told her why.

So...enjoy your DirecTV service!

- Jeff


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