[ale] OT - DSL

[Charles Marcus]

> From: Michael H. Warfield [mailto:mhw at wittsend.com]
> Sent: Thursday, July 11, 2002 12:40 PM
>
> 	Well...  I don't work for AT&T but have now referred a customer
> to them for DSL service.  I've had my disputes with them as well, but
> BellSouth's entire attitude left a very bad taste in my mouth.  AT&T
> may not be nirvana, but they seem to be a whole lot more responsive
> than BellSouth.

The story you told is fairly common with Bellsouth - normally, I would say
something like: "All companies have their best and worst case
scenarios..." - but with Bellsouth, it seems it is much more often a worst
case scenario.  Luckily, we have had little to no problems with them
(knocking very carefully on a very strong piece of oak).  As I said once
before, we spent about a year and a half trying to get our ADSL switched
over to Atlanta Internet Networks, but according to Todd they (Bellsouth)
were giving him the run around big time - a year and a half, and we couldn't
get it switched.

So, my recommendation to a business customer is always - try Bellsouth
first - if you can't get it installed in less than two months, go somewhere
else.

Charles


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