[ale] Subject line: Refer-A-Friend for DIRECTV DSL(tm) and get $50! (fwd)
Jeff Hubbs
hbbs at attbi.com
Fri Apr 26 11:16:04 EDT 2002
WHEN PIGS FLY!!!!!
In November '01, my DirecTV service up and died. Just died. No
carrier; nothing. It never returned. I called every day, at least once
a day for about two weeks. It seemed that Bellsouth, if they were
actually getting the message to do a repair (which was never actually
proven to me), simply did nothing. Bellsouth, for their part, wouldn't
even talk to me about it as I wasn't a Bellsouth FastAccess DSL
customer. As I finally told a higher-level DirecTV rep after she whined
that they weren't responsible for what BS did or didn't do, I told her
that I did hold DirecTV responsible for managing (mismanaging?) their
relationship with BS.
I stopped calling for about another week and half, during which time I
began making plans to swtich to AT&T Broadband. Then I called back,
mostly to see how they would react. They didn't even bother to turn on
the charm; the woman acted all nonplussed, but I just said, "You want to
explain to me how it is that your company would let a ticket stay open
for a MONTH with no resolution??" She apparently didn't even have the
authority to get me fixed right then and there.
IIRC, I did insist on and get a refund for service not provided.
Screw 'em, I say! A similar fate may await you all if you go with them;
I feel that much of what went wrong is hardly unique to me or my situation.
And forget this PayPal crap; write me a check!
- Jeff
John Mills wrote:
> ALErs-
>
> DIRECTV DSL is paying referral bounties for new one-year subscribers, so
> if you're looking at them and don't find a better deal than the promotion,
> you might consider having a current-subscriber friend refer you.
>
> Concensus on DIRECTV DSL seems to be: static IP with basic service, no
> particluar problems with Linux except "palms up" response to support
> questions, no problem with LANs behind local router, but your modem loses
> its brains every few weeks and you have to reboot it.
>
> - John Mills
> ***************************************************************************
> Excerpt:
> Share the excitement of DIRECTV DSL? with your friends and family. When they
> order with an annual contract, we'll deposit $50 cash into a PayPal account for
> you every time one of your referrals activates a one-year subscription!
>
> ('How-To' conditions follow.)
>
>
> ---
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