[ale] AT&T Roadrunner Cable

[Jason Lynn]

Ah... the famous "power cycle" suggestion.  I've gotten this troubleshooting 
technique from AT&T more than a few times over the last week.  I've even 
gotten the "try to power cycle three times in a row" suggestion.  Guess 
what?  Didn't work.  I believe they use this to get you off the phone.  
"AT&T's equivalent to take two aspirin and call  me in the morning" (perfect 
analogy)
~
I'm hoping they just replace my modem tomorrow.  I really, really hope they 
don't pull any "don't support Linux" crap.
~
~

>" power down the modem, power down the computer, disconnect the cable from
>both devices" (?????) Wait thirty seconds, then reverse the process. That 
>is
>AT&T's equivalent to take two aspirin and call  me in the morning. This 
>after
>waiting online for 25  minutes for a techie. Incidentally the problem was
>that Windows no longer would recognize the modem that AT&T sold me. An
>obvious Windows problem not related to the cable modem, but they only can 
>fix
>Windows, not Linux - hell, they can't do Windows.
>So I put the NIC in my Linux box, booted and it has been running ever since
>(6 weeks) without incident. They ought to support Linux and forget Windows.
>It would save them a lot of customer support. (only thing I did change was 
>to
>add a second NIC for internal networking)
>
>--
>Chris Ness
>mailto:mness215 at mediaone.net          All jobs are equally easy to
>http://vivid.nbank.net/~gloster               the person not doing the 
>work.
>             Holt's Law
>
>--
>To unsubscribe: mail majordomo at ale.org with "unsubscribe ale" in message 
>body.

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