[ale] OT: Memorex Tech Support

[Christopher S. Adams]

what REALLY upsets me is this thought:
if i had called earlier and not right before close, 
the tech would've helped me
 
Chris
<BLOCKQUOTE 
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
  ----- Original Message ----- 
  <DIV 
  style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black">From: 
  Jeff Hubbs 
  To: <A 
  href="mailto:toiletduk at penguinpowered.com" 
  title=toiletduk at penguinpowered.com>Christopher S. Adams ; <A 
  href="mailto:ale at ale.org" title=ale at ale.org>ale at ale.org 
  Sent: Tuesday, 20 June, 2000 15:30
  Subject: RE: [ale] OT: Memorex Tech 
  Support
  
  <SPAN 
  class=520260019-20062000>Better get used to it, sad to say.  Many IT 
  product companies are staffing their support lines with people who are 
  probably adequate for a large percentage of callers - you know, the ones who 
  are putting their CDs in upside down and that kind of stuff.  
  
  <SPAN 
  class=520260019-20062000>Â 
  I 
  had a problem of similar gravity with Cybernet (makers of the NetMAX 
  products).  I won't go into details but the guy I first talked to was 
  simply not following what I was trying to ask, so I eventually just asked to 
  speak with someone who had firsthand experience with the product.  I did 
  speak to the product manager for the NetMAX Firewall, and he arranged for me 
  to return my Linux version for the FreeBSD version, but I never got what was 
  supposed to be shipped to me (I'm STILL trying to get NetMAX Firewall to 
  work).
  <SPAN 
  class=520260019-20062000>Â 
  This 
  is also just a natural consequence of a) proliferation of IT products, 
  especially at the consumer level b) low unemployment c) non-idiot-proof 
  IT products (OSses included) d) protection of profit 
  margins.
  <SPAN 
  class=520260019-20062000>Â 
  - 
  Jeff
  <BLOCKQUOTE 
  style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">
    <FONT face=Tahoma 
    size=2>-----Original Message-----From: Christopher S. Adams 
    [mailto:toiletduk at penguinpowered.com]Sent: Tuesday, June 20, 2000 
    11:57 AMTo: ale at ale.orgSubject: [ale] OT: Memorex Tech 
    Support
    another thread just reminded me of 
    something
    i know this isn't really the place to vent, but 
    i figured you should all know
    Â 
    my cd burner was acting flaky (coastering cd's 
    at over 1x and now not successfully burning at all) , so i called memorex 
    tech support and explained my situation (this was like 10 minutes before 
    they closed).
    Â 
    the conversation went something like 
    this:Memorex Tech: "what operating system are you using?"Me: 
    "windows 2000"
    Memorex Tech: "we don't support windows 
    2000"Me: "how can you not support it? anyway, i'm running win98 as 
    well"
    Memorex Tech: "we don't support dual 
    booting"
    Me: "i SERIOUSLY doubt dual booting is causing 
    the problem, this is a problem with every cdr program i have installed 
    coastering every cd i make at 2x"Memorex Tech: "do you have NTI CD-Maker 
    installed?"
    Me: "no, even when my cdr was in top condition, 
    i couldn't get a successful burn with that program. i use adaptec easy cd 
    creator and cdrwin"
    Memorex Tech: "you'll have to call adaptec for 
    assistance on that, sir"Me: "but i stated already that this happens no 
    matter what cd recording program i use"Memorex Tech: "i'm sorry, but we 
    don't support any other programs besides NT CD-Maker, you'll have to call 
    adaptec for assistance. goodbye"
    *click*
    Â 
    can you believe that?that is the worst 
    customer service i've ever dealt with
    Â 
    just figured i'd let you know
    Â 
    <FONT face=Arial 
size=2>Chris