[ALE-jobs] Fwd: Operations / Support Engineer Jinny Software

[Jim Kinney]

---------- Forwarded message ----------
From: "Chris Brown" <chris.brown at jinnysoftware.com>
Date: Sep 6, 2013 5:30 PM
Subject: Operations / Support Engineer Jinny Software
To: <jim.kinney at gmail.com>
Cc:

Hello Jim,****

** **

My name is Chris Brown and I am the hiring manager with Jinny Software. We
are an international software company for wireless messaging and related
applications.  We have a number of mobile operator customers here in the US
and are growing.  I am actively seeking to fill a remaining position for
our new US Operations team located in Sandy Springs, GA.  I was made aware
of your ALE website today and just wanted to reach out.  Please feel free
to connect on LinkedIn.  ****

** **

www.linkedin.com/in/chrisbrownchrisbrown/****

** **

** **

I have an immediate opening for someone with the right combination of
intermediate Linux, MySQL, network troubleshooting skills and initiative
eager to dig into mobile messaging while working with more Senior Engineers
to learn our various products and support our customer base. The job
description is below, I would be happy to discuss in more detail.****

** **

Thanks,****

Chris****

** **

** **

Position Overview:****

** **

    Provide 1st level of support for Jinny’s solutions including next
generation messaging and call & media products,  for new and existing
deployments (chiefly  at mobile network operators)****

    Build and configure new systems in preparation for deployment at
customer sites****

    Deploy new / upgraded solutions within the operators’ network.****

** **

Key Responsibilities:****

** **

    Handling customer support requests from initiation through to closure***
*

    Troubleshooting problems, answering customer queries, handling
configuration requests and installing software updates****

    Logging and tracking support requests using the Helpdesk CSR logging
tool****

    Writing technical reports and customer facing procedure documents****

    Escalating complex technical issues to senior engineers or product
specialists either locally or in other Regional / Support Centres****

    System Build (Staging)****

    Projects implementation on customer site (Hardware installation,
Product integration and testing)****

    Project Reporting & Site documentation.****

** **

Key Requirements:****

** **

    University graduate, Computer or Telecom Engineering degree****

    Working knowledge of Unix OS system administration, networking and
Database admin (Linux and Mysql an advantage)****

    Solid understanding of mobile network protocols (e.g. SS7, IP, SMPP &
SNMP), infrastructure and architectures****

    Good troubleshooting skills****

    Excellent communication skills. Good listener. Team player. Positive
attitude is a must. Able to keep a good relation with customers. Flexible
and cooperative****

    Fluency in English (verbal and written) communications is essential (an
additional language is an advantage)****

    Able to work under pressure and be quality oriented****

    Available to take part in 24 x 7 support coverage roster****

    Willing to travel on company business.****

** **

- See more at:
http://www.jinnysoftware.com/who-we-are/careers-2/operations-support-engineer-mobile-messaging/#sthash.KF9FKjJl.dpuf
****
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