[ALE-jobs] Fwd: A Small Orange hiring Tech Support Ninja.

[Charles Shapiro]

I came close to getting hired by these guys.  They seemed like a
pretty good crew.

-- CHS
( working somewhere else now)


---------- Forwarded message ----------
From: Douglas Hanna <doug at asmallorange.com>
Date: Mon, Aug 16, 2010 at 6:48 PM
Subject: [ALE-jobs] A Small Orange hiring Tech Support Ninja.
To: ale-jobs at ale.org


Who we are:
A Small Orange is a high-end shared, reseller, and dedicated web
hosting company based in Atlanta, GA that prides itself on providing
extraordinary customer service and support to its growing customer
base. We're profitable and growing and we're looking for enthusiastic,
friendly, and knowledgeable employees to join our expanding team. We
understand and recognize that, along with our customers, the people on
our team are our most valuable asset.

A bit about our technical environment: We have Linux servers running
CentOS and use cPanel/WHM as our control panel. We have a mix of
shared, reseller, dedicated, and VPS customers ranging in technical
ability from complete novice to tech expert.

Who we’re looking for:
At the most basic level, we’re looking for a level 1or 2 technical
support representative (we call them Technical Support Ninjas) to
provide support over email and live chat to our customers. The ideal
candidate has superior technical, as well as top-notch customer
service skills. We’re looking for people people who also happen to
know about the technology our customers use.

This particular opening is for our graveyard shift (late night Eastern
time). We’re not hiring for other shifts at this time.

For a more complete job description, including a detailed description
of the skill set we’re seeking, check out the website linked to in the
“How to apply” section below.

What the job is like:
Working at A Small Orange is both fun and engaging. We try to make our
company an enjoyable place to work and our working environment
reflects that desire. All employees can either work from home or our
Atlanta-area office (their choice). We don’t really care where you
live, as long as you can work reliably and do a good job.

In addition to the opportunity to work for a successful and growing
company, as well as the opportunity to work with smart people and have
an interesting job, we offer the things you’d expect from a good job
including competitive pay, an extremely comprehensive benefits
package, paid time off, a 401k, and more.

You can see a more complete description of what it’s like to work at A
Small Orange, and a more detailed listing of our benefits at the
website linked to below (starting to see a pattern?).

How to apply:
For more information on what it’s like to work at A Small Orange, a
complete job description, and application instructions, please visit:
http://asmallorange.com/about/jobs/.

Note: Please be sure to read the application instructions carefully
before applying! Candidates who fail to follow the job application
process will not be considered.

Note number two: Keep in mind this opening is for the graveyard shift,
which is not for everyone (a lot of people love it, however). Please
don’t apply for a job with a shift that sounds like it would be
anything less than perfect for you and/or your family. In the long
run, working a shift you do not enjoy translates into less than ideal
results for everyone.

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