<div dir="ltr"><span style="color:rgb(0,0,0);font-size:12.8px">The apple store could not replace my trackpad without sending it in for three days.</span><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">As I had previously received same day service from them (At Lenox) I was very persistent in asking for additional options (I am not shy).</div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">So perhaps they offer while you wait service, but if there is no way for me to actually receive that service, then that service does not exist.</div><div style="color:rgb(0,0,0);font-size:12.8px"><br>So far I am just living turning on tap to click and will eventually send it in if there is another problem.</div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">I am not "Manufacturing" Apple's problems. They are doing a fine job of that themselves.</div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">1. No central ticketing system for resolving developer type issues with itunesconnect, developer, or itunes. This allow Apple support to just point the finger at each other and wash their hands of any problem. </div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">2. Dropping professional level HW. (17" Macbook Pro and the fully sized Mac)</div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">3. iPhones with camera bumps.</div><div style="color:rgb(0,0,0);font-size:12.8px"><br></div><div style="color:rgb(0,0,0);font-size:12.8px">4. Forgoing repairability to get a mm less thickness. The utility of getting thiner is getting to be very small. However the utility of being repairable still has value. They are making the wrong tradeoffs, especially on the professional HW.</div><div class="gmail-yj6qo gmail-ajU" style="margin:2px 0px 0px;color:rgb(0,0,0);font-size:12.8px"></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jun 5, 2017 at 10:17 AM, Jerald Sheets <span dir="ltr"><<a href="mailto:questy@gmail.com" target="_blank">questy@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><NOTE FORMER APPLE CORPORATE EMPLOYEE></div><div><br></div><div>The commentary about third party repairs is patently false. There is a robust ecosystem of third party repair companies, and they are tied directly into the Apple IT infrastructure, and are given very high levels of access and abilities close to but not quite the same as an Apple store (I granted both types of access). Third parties are encouraged and appreciated.</div><div><br></div><div>Onyx has ALWAYS been spot-on fast with repairs, and the “wait X days” comment is BS. If you go to Onyx and pay for “hot bench”, you can be seen that day. I’ve had them repair while I stood there. The hot bench fee applied to the total repair. If their policies have changed, then that’s just it… <b>ONYX’s</b> policies have changed.</div><div><br></div><div>There are more than one Apple store in this town (4? 5?). You don’t have to go to Lenox. </div><div><br></div><div><br></div><div>Apple has a lot of issues. Let’s not manufacture even more. Sounds like Linux vs. Microsoft bashing.</div><div><br></div><div><br></div><div><br></div><div></NOTE FORMER APPLE CORPORATE EMPLOYEE></div><div><br></div><div><br></div><br><div><blockquote type="cite"><div>On Jun 2, 2017, at 2:37 PM, Scott Plante <<a href="mailto:splante@insightsys.com" target="_blank">splante@insightsys.com</a>> wrote:</div><br class="m_5381357426519695851Apple-interchange-newline"><div><div style="font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-family:arial,helvetica,sans-serif;font-size:12pt">I had a cracked screen on my work MacBook Pro and took it to Onyx on Northside Drive just south of 75. They couldn't begin working on it for several days but I had to leave it with them for it to "get in the queue". This made no sense since I could still use it with the cracked screen, but they said as an authorized Apple repair shop, they had to do that--it's Apple's rule. They could have been lying but that's the procedure at the Apple stores and I suspect Apple doesn't want 3rd party repair shops to have that advantage. Once it got to the front of the queue, they "looked at it" and *then* ordered the part. It was very frustrating! Still, it was more convenient that the rigamarole getting a different repair done at the Lenox Mall Apple store. <br><div><br></div><div id="m_5381357426519695851345c0c0d-4000-4b0c-b882-3bb9407949a1">I suppose for larger businesses that can afford to have a spare computer sitting around this can be worked around, but for smaller businesses this seems like a huge hidden cost of going with Apple. I was without my main work computer for a week.</div><div id="m_5381357426519695851345c0c0d-4000-4b0c-b882-3bb9407949a1"><br></div><div id="m_5381357426519695851345c0c0d-4000-4b0c-b882-3bb9407949a1">I have seen used Apple products at GIM on Northside, too, but I haven't bought any there. </div><div id="m_5381357426519695851345c0c0d-4000-4b0c-b882-3bb9407949a1"><br></div><div id="m_5381357426519695851345c0c0d-4000-4b0c-b882-3bb9407949a1">Scott</div><br><hr id="m_5381357426519695851zwchr"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt"><b>From:<span class="m_5381357426519695851Apple-converted-space"> </span></b>"Charles Shapiro" <<a href="mailto:hooterpincher@gmail.com" target="_blank">hooterpincher@gmail.com</a>><br><b>To:<span class="m_5381357426519695851Apple-converted-space"> </span></b>"Ken Cochran" <<a href="mailto:kwc@theworld.com" target="_blank">kwc@theworld.com</a>>, "Atlanta Linux Enthusiasts" <<a href="mailto:ale@ale.org" target="_blank">ale@ale.org</a>><br><b>Sent:<span class="m_5381357426519695851Apple-converted-space"> </span></b>Friday, June 2, 2017 9:08:52 AM<br><b>Subject:<span class="m_5381357426519695851Apple-converted-space"> </span></b>Re: [ale] Reliable seller of refurbished MacBooks?<br><br><div dir="ltr"><div>Apple pretty much hates 3rd party repair shops (<span class="m_5381357426519695851Apple-converted-space"> </span><a href="http://www.theregister.co.uk/2014/03/28/ios_repairs/" target="_blank">http://www.theregister.co.<wbr>uk/2014/03/28/ios_repairs/</a><span class="m_5381357426519695851Apple-converted-space"> </span>). You might want to factor that into your decision.<br><br></div>-- CHS<br><br></div><div class="gmail_extra"><div class="gmail_quote"><br></div></div></div></div><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important">______________________________<wbr>_________________</span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important">Ale mailing list</span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important"><a href="mailto:Ale@ale.org" target="_blank">Ale@ale.org</a></span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important"><a href="http://mail.ale.org/mailman/listinfo/ale" target="_blank">http://mail.ale.org/mailman/<wbr>listinfo/ale</a></span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important">See JOBS, ANNOUNCE and SCHOOLS lists at</span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important"><a href="http://mail.ale.org/mailman/listinfo" target="_blank">http://mail.ale.org/mailman/<wbr>listinfo</a></span></div></blockquote></div><br></div><br>______________________________<wbr>_________________<br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>Michael Potter<br> Tapp Solutions, LLC</div><div> <a href="http://www.tappsolutions.com" target="_blank">www.tappsolutions.com</a><br>+1 770 815 6142 ** Atlanta ** <a href="mailto:michael@potter.name" target="_blank">michael@potter.name</a> ** <a href="http://www.linkedin.com/in/michaelpotter" target="_blank">www.linkedin.com/in/michaelpotter</a></div><div>Schedule a meeting with me: <a href="https://calendly.com/michael-potter" target="_blank">https://calendly.com/michael-potter</a><br></div></div></div></div></div></div></div>
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