<div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jun 5, 2017 at 12:45 PM, Jerald Sheets <span dir="ltr"><<a href="mailto:questy@gmail.com" target="_blank">questy@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><br><div><span class=""><blockquote type="cite"><div>On Jun 5, 2017, at 12:41 PM, Michael Potter <<a href="mailto:michael@potter.name" target="_blank">michael@potter.name</a>> wrote:</div><br class="m_-7517202483419614632Apple-interchange-newline"><div><div dir="ltr"><span style="font-size:12.8px">The apple store could not replace my trackpad without sending it in for three days.</span></div></div></blockquote><div><br></div></span><div>…which is why there are local service providers...</div></div></div></blockquote><div><br></div><div>Apple could have referred me to the local service provider then. I will call them and see what they say.</div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">As I had previously received same day service from them (At Lenox) I was very persistent in asking for additional options (I am not shy).</div></div></div></blockquote><div><br></div></span><div>…some repair items have been removed from the purview of stores. Shipping “all the things” to all stores for on-hand repair stock costs money. Training a genius to the required level does as well. Instead, depot is a common send-off for screens & logic boards.</div></div></div></blockquote><div><br></div><div><br></div><div>So you do agree that they do not offer same day service. Before you were certain they offered same day service. This is a track pad. They should be able to replace a trackpad and keyboard at the store. It does not need a "Genius" do replace a trackpad.</div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">So perhaps they offer while you wait service, but if there is no way for me to actually receive that service, then that service does not exist.</div></div></div></blockquote><div><br></div><div><br></div></span><div>Onyx Consulting is specifically who I was referring to, and they absolutely *do* offer immediate repair for a premium, and it is found on their fee schedule here:</div><div><br></div><div><a href="http://onyxconsulting.com/personal/rates.pdf" target="_blank">http://onyxconsulting.com/<wbr>personal/rates.pdf</a></div></div></div></blockquote><div><br></div><div>I will look them up. I only checked one other provider and they laughed at me when I suggested they could fix my mac while I wait.</div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br>So far I am just living turning on tap to click and will eventually send it in if there is another problem.</div></div></div></blockquote><div><br></div></span><div>That’s where we differ. I turn it off the second I open a new machine. That annoying KA-THUNK every time I push a track pad bothers the crap out of me.</div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">I am not "Manufacturing" Apple's problems. They are doing a fine job of that themselves.</div></div></div></blockquote><div><br></div></span><div>No, they are beholden to company-wide moires that are set in Cupertino with an eye toward global needs and costs rather than our little corner of the world, regardless of how large it is.</div><span class=""><br></span></div></div></blockquote><div><br></div><div>What you wrote seems like you are agreeing that the they are the problem. They are abandoning the professional level equipment.</div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">1. No central ticketing system for resolving developer type issues with itunesconnect, developer, or itunes. This allow Apple support to just point the finger at each other and wash their hands of any problem. </div></div></div></blockquote><div><br></div></span><div>There absolutely *is* a central ticketing system, and if you put in a ticket with AppleCare, the store can pull it up by number as can a local service provider.</div></div></div></blockquote><div><br></div><div>You are talking about consumer level stuff between the apple service 800 and the genius bar.</div><div><br>I am talking about the developer services. As a developer I have to work with three different groups at Apple that WILL NOT talk to each other.</div><div>1) Developer</div><div>2) Ituneconnect</div><div>3) itunes.</div><div><br></div><div>They will not talk to each other; they each have their own ticketing system. itunes connect has a 48 hour turn around on submissions. One time their response was: "Are you still having a problem?". I responded in 5 minutes. Then the 48 hour clock started over again. That is completely aggravating when your app is not available in the app store.</div><div><br></div><div>I am now much smarter. I create a forum post on <a href="http://developer.apple.com">developer.apple.com</a>. Then I tell itunesconnect that I will post any status update on that forum post. Then they will know the status.</div><div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">2. Dropping professional level HW. (17" Macbook Pro and the fully sized Mac)</div></div></div></blockquote><div><br></div></span><div>I don’t want to have to go to the gym to pick up my laptop. 15” is the standard, and 17” is phased out as of 2012. </div><div><br></div><div>the same number of options != less quality.</div></div></div></blockquote><div><br></div><div>So what. You value portability over high performance. My point is that are dropping the high end stuff.</div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class=""><div><br></div><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">3. iPhones with camera bumps.</div></div></div></blockquote><div><br></div><div><br></div></span><div>Ok, I’m with you here. Why in the hell in 2017 do we have a camera bump on the chassis? Should be flush.</div><span class=""><br><blockquote type="cite"><div><div dir="ltr"><div style="font-size:12.8px"><br></div><div style="font-size:12.8px">4. Forgoing repairability to get a mm less thickness. The utility of getting thiner is getting to be very small. However the utility of being repairable still has value. They are making the wrong tradeoffs, especially on the professional HW.</div></div></div></blockquote><div><br></div><div><br></div></span>It is no secret that Apple does not want you to repair your own phone (opening the case voids the warranty) and this has never changed. Being mad about a more than decade old corporate practice is a waste of effort.</div></div></blockquote><div><br></div><div>I was talking about the laptops. I don't care to repair my own stuff anyway, but i do want it repaired quickly.</div><div><br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><span class="HOEnZb"><font color="#888888"><blockquote type="cite"><div><div dir="ltr"><div class="m_-7517202483419614632gmail-yj6qo m_-7517202483419614632gmail-ajU" style="margin:2px 0px 0px;font-size:12.8px"></div></div></div></blockquote></font></span></div><span class="HOEnZb"><font color="#888888"><div><br></div><div><br></div><div><br></div><div>—j</div><br></font></span></div><br>______________________________<wbr>_________________<br>
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