<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>I had a cracked screen on my work MacBook Pro and took it to Onyx on Northside Drive just south of 75. They couldn't begin working on it for several days but I had to leave it with them for it to "get in the queue". This made no sense since I could still use it with the cracked screen, but they said as an authorized Apple repair shop, they had to do that--it's Apple's rule. They could have been lying but that's the procedure at the Apple stores and I suspect Apple doesn't want 3rd party repair shops to have that advantage. Once it got to the front of the queue, they "looked at it" and *then* ordered the part. It was very frustrating! Still, it was more convenient that the rigamarole getting a different repair done at the Lenox Mall Apple store. <br><div><br></div><div id="345c0c0d-4000-4b0c-b882-3bb9407949a1">I suppose for larger businesses that can afford to have a spare computer sitting around this can be worked around, but for smaller businesses this seems like a huge hidden cost of going with Apple. I was without my main work computer for a week.</div><div id="345c0c0d-4000-4b0c-b882-3bb9407949a1"><br></div><div id="345c0c0d-4000-4b0c-b882-3bb9407949a1">I have seen used Apple products at GIM on Northside, too, but I haven't bought any there. </div><div id="345c0c0d-4000-4b0c-b882-3bb9407949a1"><br></div><div id="345c0c0d-4000-4b0c-b882-3bb9407949a1">Scott</div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Charles Shapiro" <hooterpincher@gmail.com><br><b>To: </b>"Ken Cochran" <kwc@theworld.com>, "Atlanta Linux Enthusiasts" <ale@ale.org><br><b>Sent: </b>Friday, June 2, 2017 9:08:52 AM<br><b>Subject: </b>Re: [ale] Reliable seller of refurbished MacBooks?<br><br><div dir="ltr"><div>Apple pretty much hates 3rd party repair shops ( <a href="http://www.theregister.co.uk/2014/03/28/ios_repairs/" target="_blank">http://www.theregister.co.uk/2014/03/28/ios_repairs/</a> ). You might want to factor that into your decision.<br><br></div>-- CHS<br><br></div><div class="gmail_extra"><div class="gmail_quote"><br></div></div></div></div></body></html>