<p dir="ltr">as an anecdote: when I switched from residential to business, all the tech did was swap out my modem and migrate my account. no change of lines or anything, however, I never had speed issues before or after (50 Mb/s plan on both). </p>
<p dir="ltr">Sent from my mobile. Please excuse the brevity, spelling, and punctuation. </p>
<div class="gmail_quote">On Nov 11, 2015 10:59 AM, "Dustin Strickland" <<a href="mailto:dustin.h.strickland@gmail.com">dustin.h.strickland@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
I did tier 2 residential tech support for them for a while. I have
talked with some of the CPE engineers and business techs before; my
understanding is that the core difference between residential and
business class services is that with business services you're
*supposed to* have a dedicated line from your service address to
their CMTS. This is *supposed to* guarantee that you get the full
speed that you're paying for all the time(whereas residential
service makes use of a potentially shared cable) but due to their
infrastructure and maintenance practices this may not help you out.
It's like pulling teeth to get someone competent if your signal
strength is out of DOCSIS specs, but at least you don't have anyone
crowding up the line and exacerbating the problem. You also can't
get TV with their business service. If that's important to you,
don't bother, but IMO their business service is overpriced anyway
considering the extra cost over residential is supposed to be a
guarantee for a "priority" connection to their CMTS which they often
can't provide. The only other benefit is no data caps. Residential
will be fine for most cases unless you need port 25, static IP's
etc. The techs do not have the tools available to enable those for
you for residential internet.<br>
<br>
<div>On 11/11/2015 10:33 AM, Chris Fowler
wrote:<br>
</div>
<blockquote type="cite">
<div style="font-family:arial,helvetica,sans-serif;font-size:12pt;color:#000000">
<div>The family is onto me about our DSL being slow for watching
Netflix. Currently, I am using Atlantic Nexus DSL. Many
years on this service. Support is great.</div>
<div><br>
</div>
<div>I had to run up to my office last night and it was the
first time in almost 2 months! I need a service that will
stay up and have a SLA that provides better support techs and
priority.</div>
<div><br>
</div>
<div>My neighbor has Xfinity Residential so critical thinking
leads me to understand that we would be sharing the same
uplink and the 'Business' part of my service would be in name
and support only. What I need to know is if there truly is a
difference in the service. With their business package I'll
pay a few dollars extra and it will not be as fast as his, but
still much faster than my DSL!</div>
<div><br>
</div>
<div><br>
</div>
</div>
<br>
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